Job description

We are seeking a Full-Time Receptionist/Rental Manager at our Fridley office location! This position requires a person with a positive attitude; exceptional customer service and phone etiquette; and a welcoming and professional personality. We are seeking an upbeat and dynamic individual who can work in a fast-paced environment. The candidate must have customer service telephone experience and experience performing administrative tasks. If you are a customer service enthusiast, efficient multi-tasker, and hard worker, we invite you to apply today!

Duties and Responsibilities:

-Answer incoming calls from applicants, residents, vendors, property manager, owners and more.

-Respond to voicemails, emails and greet guests.

-Assist residents on the phone in a courteous manner ensuring overall resident satisfaction.

-Assist applicants with the application process and communicate screening results.

-Generate E-docs and communicate and monitor processes leading to resident move-in.

-Prepare and file all resident documents on a timely basis.

-Assist callers with their apartment search to locate an available apartment home.

-Have general knowledge of the metro area.

-Enter service requests for residents from calls and emails and communicate emergency service requests to service technicians.

-Conduct all business in accordance with company policies and procedures.

-Comply with all fair housing laws as defined by state and federal law.

-Effectively communicate with office staff, managers, and residents.

- Perform other miscellaneous administrative office tasks as assigned.

Qualifications:

-A minimum of two years customer service telephone experience.

-Excellent verbal, interpersonal and written communication skills.

-Knowledge of conflict resolution techniques at a proficient level.

-Must demonstrate effective customer service skills by using a calm and cheerful voice.

-Convey information accurately, listen effectively, and ask questions when clarification is needed.

-Extremely detail oriented and organized.

-Great planning, analytical, and problem-solving skills in a fast-pace environment.

-Self-motivated, proactive, and a team player.

-Excellent time management and time critical prioritization skills needed due to juggling many tasks.

-Professional composure in high-pressure, high volume, time-sensitive environment.

-Computer experience with software including but not limited to Microsoft Excel, Outlook, and Word.

-Experience using Rent Manager property management software is preferred, but not required.

-Minimum of a high school diploma or GED required, college experience or degree appreciated.

-Bilingual language capabilities a plus.

Benefit Package:

We offer a competitive salary based on experience and a generous benefit package including health and dental insurance, health savings account, and company paid life insurance, short and long-term disability, paid time off, paid holidays, and a 401k match.

Expectations for Team Members:

-Treat applicants, residents, team members, and clients with respect, friendliness and professionalism.

-Be a team player and realize that we all work towards the same goals.

-Be open to change with a willingness to learn and improve.

-Strive to reinforce positive relationships with applicants, residents, other team members, and clients.

-Maintain a professional appearance and attitude at all times.

-Demonstrate leadership skills by actively supporting the company’s initiatives, direction, and focus.

-Possess a passion for exceptional customer service and realize its impact on the company’s reputation.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• Leasing/Property Management: 1 year (Preferred)

Work Location: In person

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