Job description

LEASING AGENT

Classification: Non-Exempt

Reports to: Community Manager

Summary

The Leasing Agent is accountable to protect, maintain and enhance the value of real estate assets to maximize the owner's financial return and for the benefit of the residents, consumers and the community. This is accomplished by direction and coordination of the property’s operational activities and leasing. This incumbent represents the property owner to both the residents and the public. Answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, follows company rules and procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person.
Constantly strive for improvements in work process and results to better meet client's expectations.

2. Administer leases on each project including promptly synopsizing new leases, reviewing all resident billings, analyzing lease clauses, preparation of vacancy reports, enforcing resident’s compliance and performing landlord obligations. Identify leasing prospects and respond to routine leasing inquiries. Interface with leasing representatives/brokers and assist to assure properties are leased/re-leased promptly.

3. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.

4. Coordinate collection and documentation of all revenues following lease obligations of resident’s and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with Area Property Manager, Community Manager, and/or accounting department to ensure accuracy of rent roll and accounts receivable.

5. Manage resident relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns. Assist in managing resident up-grade work, as needed or assigned. Represent ownership at promotional meetings of merchants. Complete regular residential sales analysis to assure thorough information on properties and accurate, timely overage billings.

6. Establish and maintain collaborative working relationships between coworkers and particularly with other members of the construction team and participates in team meetings.

Competencies

• Communication Proficiency

• Sales
• Business Acumen
• Customer/Client Focus
• Decision Making

• Results Driven

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment, however walking outdoors occurs frequently.
This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands; and reach with hands and arms.

This would require the ability to lift files, open filing cabinets, walk, stoop, bend, kneel and stand as necessary. Occasionally lift up to 25 pounds.

Position Type

This is a full-time position.

Travel

Travel may be expected for this position.

Preferred Education and Experience

• Bachelor’s degree or equivalent vocational/technical training.
• Four years of experience in property management.
• Courses in real estate.
• CSM, CPM or RPA credentials.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee: Date:

SHOULD YOU NEED AN ACCOMMODATION TO PERFORM THE ESSENTIAL FUNCIONS OF
THIS JOB, PLEASE LIST THEM HERE AND SIGN BELOW:

Signatures needed only if an accommodation is needed.

Employee:

Human Resources:

You must be willing to learn to be proficient in all aspects of leasing and sales necessary for the effective leasing of the property. This includes: planning, executing leasing activities, conducting tours, closing leases, establishing and maintaining positive relations with prospects and residents. High proficiency in computer software, technology and technical skills, strong effective communication skills. Ability to work independently with self-motivation and leadership skills. Prior sales position is preferred. This position will normally work Saturday/Sunday, plus three days during the week with occasional additional nights required to coordinate and assist with resident/community events. Other tasks would include maintaining up-to-date information to assist in the relocation of possible tenants to the property. This position will also record service requests, assist residents, walk the property or marketing window; open and perform light housekeeping in models and common areas.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 4 years

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• North Richland Hills, TX 76180: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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