Job description

We are currently seeking an IT Technician in Portage, MI. The IT Technician must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.

Responsibilities:

• Troubleshoot any problems or issues that arise with Windows and Mac desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates
• Respond to alert notification or escalation of an issue, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows desktop/laptop to operational status.
• Provide operating system updates for Windows and Mac desktops/laptops
• Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system
• Add virtual desktop client to Office 2007 / Office 2010
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required
• Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required
• Meeting and A/V support

Skills:

• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Must possess exceptional written and verbal communication skills (in English).
• Ability to quickly learn and acquire expertise in client's custom applications.
• Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
• Experience with similar ticket-tracking/request system workflow tool considered.
• The ability to lift and move 35 pounds.

Reference Code: RDJ

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Computer hardware: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)

Work Location: One location

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