• Competitive hourly compensation ranging from $17-$21/ hour.
• Dental & Vision Insurance
• Supplemental Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k)

• Schedule management. Each member of the office staff works towards filling the Craftsmen’s schedules daily. If cancellations occur, it is the responsibility of the CSR to put another job in its place.
• Customer Engagement. Each CSR needs to positively represent the company through professionalism and rapport building.
• Job Intake. Must be able to ask detailed questions about the project for accurate time estimates and enabling the Craftsmen to complete the project to the customer’s satisfaction.
• Multi-Tasking. Each CSR will be required to listen, write, and ask questions of the customer to understand the details of their requested project often simultaneously.
• Data Entry. Each CSR will be responsible for keeping track of all customer leads and invoices daily. Other tasks will be assigned as needed.
• Collaboration. Each member of the office staff will provide support to the Craftsmen as needed regarding customer questions, billing problems, etc.. Likewise, the office staff will need the support of the Craftsmen to better understand more complicated job requests.

• Minimum 2 year college degree. 4 year college degree preferred.
• 2-4 years customer service experience (includes internships)
• Strong computer skills. Position will require efficient data entry to keep up with call volume.
• Sales skills. Candidate needs to enjoy educating customers about our value proposition and encouraging them to use our services.
• Problem solving capability. Small businesses face new challenges daily. It is important for each team member to provide solutions versus simply reporting problems.
• Efficient. Tasks need to be efficiently completed to keep up with call volume.
• High energy. Candidate needs to thrive in a fast paced and dynamic work environment.
• Organized and Detail Oriented. Candidate needs to be able to keep track of many different follow ups and tasks.
• Excellent customer relationship skills. Candidate needs to enjoy consistently answering the phone and talking to various customers and Craftsmen on a daily basis.
• Excellent written communication skills. Needs to be able to communicate and write down the details of each job to enable to the Craftsman to complete the job to the customer’s satisfaction.
• Team player. Must be able to collaborate, problem solve, take direction from management, and give direction to Craftsmen.
• Eager for career growth. Candidate needs to be interested in career growth within the company. We are looking to promote from within to higher levels of responsibility once the candidate consistently demonstrates the required skills.
• Experience working in similar industry preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.