Ideal Services/Phone Operator Agent - Full Time
Full Time
Carlsbad, CA 92009
Posted
Job description
Location:
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description:
Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
If you are interested in applying for employment with Omni Hotels &
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
The Overnight Ideal Services Agent task are to answer/dispatch and follow up with all incoming calls courteously and efficiently. To perform other essential Telecommunications duties.
Responsibilities:
- Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
- Take requests from guests or transfer to the appropriate department. Ensure requests for maintenance or repairs are logged correctly and promptly using synergy application.
- Follow up with the guest regarding all concerns when applicable.
- Process amenity/in-room dining requests and communicate with the appropriate departments ensuring the amenity requests are fulfilled.
- Demonstrate current knowledge of all key personnel and departmental functions of the resort.
- Assist guests with processing outbound calls.
- Correctly and accurately, log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
- Answer all incoming calls for in room delivery
- Learn the current menu offerings allowing for knowledgeable answers and upselling to guests.
- Accurately use the point-of-sale system to input orders, using proper modifications, and details necessary to execute properly.
- Organization of amenities, pulling reports from current systems including but not limited to Alice, Opera, and Micros.
- Communicate with guests on any needs or issues that may arise while staying with us on property and communicating with the appropriate department or leader to ensure guest satisfaction.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties may be assigned.
Qualifications:
QUALIFICATIONS
, EDUCATION, EXPERIENCE AND TRAINING:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At least one year of prior guest service / guest contact experience prefered, preferably in a hotel setting.- Experience taking a high volume of calls in a professional work setting is strongly preferred.
- Must have a flexible schedule and be able to work weekends, evenings, holidays, and overnight shifts.
Pay Rate: $19.60
Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
The EEO is the Law poster and its supplement are available using the
following links:
EEOC is the Law Poster
and the following link is
the
OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels &
Resorts and need special assistance to apply for a posted position, please
send an email to
applicationassistance@omnihotels.com
.
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