What you will do
Responsibilities include but are not limited to assisting the Construction Managers and Project Managers with coordination/ documentation, ordering of equipment for Install base projects including day-to-day general office duties as assigned for fire alarm, suppression and sprinkler.

How you will do it

• Operations Administrative Support uploading and Maintaining Projects and Contracts via Job Design/ BBI

• Monitor status of small projects (fire alarm, suppression, sprinkler)

• Communicate with customers and sale reps as to when material and/or labor is required

• Ensure that required engineering is performed to meet customer expectations

• Coordinate with TIS supervisor and/or construction manager customer’s labor requirements

• Order equipment, ensure that customer receives material when needed

• Report to department managers project status

• Process change orders, releasing equipment, filing, Certificate of Insurance, Warranty Letters

• Billing of projects; compiling back-ups such as Certified Payroll, work tickets etc.

• Handling customer/ contract disputes as needed

• Coordinate delivery of equipment to the job site

• Coordinate delivery of close-out documents

• Creation of purchase orders for subcontractors

• Procurement and verification of project schedules

• Attend work in progress meetings

• Tracking of project RFI’s, change orders and other pertinent documentation

• Coordination/ Follow Ups with Sales Team regarding project bookings; releasing of jobs from COE/ Credit holds etc.

• Assist with Accounts Receivable (AR)

• Act as the facilitator and point-person for information sharing between OTC, District, and select customers as directed by ACSM

• Support Dispute Resolution in resolving disputes when requested by the AR Collectors or the Dispute team

• Contact customers when identified as necessary as part of DMS or for very simple reasons
  

What we look for
Required

• Proficient in Microsoft Windows, Word, EXCEL, Power Point

• Knowledge of ACE, OASys, Job Cost Systems

• Valid driver's license with a good driving record

• High School diploma or equivalent

• Ability to multi-task and prioritize among assignments with a strong adherence to deadlines

• Excellent verbal and written communication skills

• Must be organized, detail oriented and self-motivating.

• Must Pass a pre-employment background check and drug screen

• Positive Attitude a must

• Punctual and Accountable

• Experience dealing with customers
  

Preferred

• Associates Degree preferred

• 3 to 5 years of related experience

• Experience in a high-volume, customer service-oriented position

• Electrical/ Construction industry experience is helpful