Housekeepers perform a variety of cleaning activities such as sweeping, mopping, dusting, polishing, and bed making. They ensure that all rooms are cared for and inspected according to quality standards while protecting equipment and making sure there are no inadequacies. Housekeepers are crucial in ensuring that guests experience a stay that is unique and brings the Holiday Inn Express brand to life! We want our guests to rest and feel energized and ready for the day ahead, which means we need team members to demonstrate the following service behaviors:

• “Make a Connection” by showing guests that they are important, and make them feel at ease by taking time to acknowledge them in a friendly way.
• “Be Helpful” by familiarizing yourself with all the services in the hotel and the local area to answer questions and give guests information needed to find their own way.
• “Be Efficient” by taking ownership and playing your part to get things done by making things easier for guests, and doing as much as in advance and multi-tasking when necessary.