Job description

We are looking for a front desk receptionist for a small busy family office. The receptions include answering the phone politely, registering patients, verifying insurance, making appointments and contacting patients.

Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• May have to take patients vital signs, administer vaccines or take patients to an exam room periodically.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed Perform all check-in and check-out tasks

Skills

• Answering a phone
• Can operate a computer and knows how to utilize zoom etc.
• Medical assistant certificate is a plus
• Knowledge of childhood vaccines

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Work Location: One location

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