Job description

JOB TITLE: Guest Service Representative

TIMES: Flexible (days, evenings & weekends)

DEPARTMENT: Operations

HOURLY WAGE: $13+ DOE

Bi-weekly pay, Health Benefits, Hilton Travel Discounts, Paid Time Off and Holiday Pay (6 major)

Job Description/Summary: Our guest's first impression is the result of their experience with the front desk staff and as such, this position is crucial to the long-term success of our hotel. You must be capable and confident to perform these duties:

ESSENTIAL JOB FUNCTIONS:

• Provide a hospitable and welcoming experience for all guests. Being committed to providing an exceptional guest service experience at all times.
• Handle all aspects of guest check-in and checkout procedures. Cash and credit card handling experience a plus!
• Resolve guest concerns and provide professional service to gain high level of guest confidence and satisfaction.
• Ability to professionally and efficiently handle any guest complaints or request.
• Utilize the Hampton Inn 100% Guarantee to ensure Guest Satisfaction on service recovery situations.
• Ability to multi task effectively, without error, while maintaining exceptional guest service standards.
• Provide assistance and information about the hotel, hotel amenities, and local area attractions to guests over the phone and in person.
• Enter information into computer system, post transactions and print necessary reports.
• Strong Communication & Interpersonal skills
• Effectively communicate shift notes to supervisors and other members of the staff through email.
• Demonstrate attention to detail in all tasks; be able to spot errors and inconsistencies - Misc.
• Replenish Suite Shop and Coffee Station and maintain Hilton expectations and cleanliness standards.

Reliable Transportation a MUST; Driver’s License preferred.

Job Type: Full-time

Pay: $25,000.00 - $32,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bensalem, PA 19020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

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