Job description

A GREAT PLACE TO WORK

Be part of a Management Team for one of Seattle's finest downtown high-rise condominium communities and the Northwest's recognized leader in Condominium Association Management with opportunities for growth in the Property Management and Service Industry. Please provide your resume for consideration.

Join our team! We deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of Belltown’s premium condominiums, then this is the place for you. We focus on providing an exceptional customer experience.

JOB DESCRIPTION

Job Title: Concierge

Accountability: Building/Facilities Manager

Position: Full-time (40 hours/wk) Non-exempt Schedule: To be determined

Dated: March 24, 2023

Job Summary: The Concierge will assist the Building Manager and Chief/Lead Concierge in a variety of functions from office operations, concierge and security in the delivery of the highest standards of cleanliness and functionality of the physical plant. The position also maintains a high level of visibility, exhibit exemplary interpersonal skills in the interaction with residents, vendors and guests in the performance of their duties. Dress shall be business attire. Jeans, khakis, tank tops or t-shirts are not permitted. The concierge assists management in various other duties as assigned.

This person is literally “The Face of the Organization.” Given the Concierge’s significant customer interaction, this person must have a passion for amazing customer service. Displaying a great attitude every day is also a must. The Concierge contributes by knowing everyone in the building and each person’s job function, communicating regularly with both internal and external customers and providing visitors and callers a “Wow” experience. The Concierge will direct guests and vendors to the person that can provide the best service for their request either in person or on the phone. The Concierge actively demonstrates our commitment to WOW our customers and each other and provides thorough, accurate and timely disposition of requests, ensuring exceptional customer service. In addition, the Concierge responds to queries by phone, email and written correspondence. The Concierge also provides administrative support to the Lead Concierge and Facilities Manager as requested.

Core Competencies:

Friendly and professional with a good sense of humor. Excellent written and verbal communication skills.
Feel comfortable and approachable to a diversity of people. Productive work ethic and strong organizational skills. Ability to exercise initiative and make decisions within the scope of assigned responsibilities. Examples are:

· Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

· Ethical - fair, honest and act with integrity.

· Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

· Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

· Team Player - dependable, enthusiastic contributor to team success and to the greater good of the organization.

· Embrace Dreams - we encourage each other to reach for our dreams.

· Diversity - we celebrate diversity and support equality for all.

· Open and Honest Communication - always professional, responsive, and timely.

Essential Functions: Work concierge station providing excellent customer service and resident relations, representing the condominium in the most professional manner at all times. Conduct Security Patrol on a regular basis, write security reports, and maintain security/shift logs. Communicate and provide oral and written reports to the Building Manager and Lead Concierge. Take action in building emergency, security and safety situations in accordance with building procedure. Provide customer service and assist residents and guests with move-ins/move-outs, guest suite check-ins and check-outs, inspections, of related areas.
Must be familiar with the building layout, safety procedures, safety equipment. Maintain knowledge of where things are located (where to find the information) services available, i.e. package pick up, keys lost and found, and residential community activities. Maintain familiarity with area attractions, sporting events, taxi, shuttle and limousine services, festivals, restaurants, museums etc. Manage and schedule community calendar events. Public relations and effective communication of details and facts with clients.
Ability to learn and use various software programs in preparing reports and other assigned projects (Word & Excel). Ability to identify the needs of a client and respond to these needs quickly. Ability to monitor and track documents. Light accounting work, organization, office cleaning, and miscellaneous filing. Must be customer service oriented with the ability to enforce building rules and maintain security during shift hours.

Physical Demands and work environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to climb 10-12 floors at a time for emergency response.

· Bending, stooping, crouching, kneeling.

· Ability to lift 25lbs.

· Building rounds.

Education and/or Experience & Characteristics Description:

· Great attitude

· Passion for providing extraordinary customer service

· High School Diploma required

· College education a plus

· 3-5 years of customer service experience.

· Excellent verbal, written and interpersonal skills.

· Knowledge of administrative functions and best practices.

· Strong information management, organization, planning and detail orientation.

· Demonstrated initiative, reliability; ability to multi-task and manage stress.

· Professional personal presentation; proper manners, etiquette.

· Ability to maintain discretion and confidentiality at all times.

· Experience in applicable customer service role required; prior concierge and security experience a plus.

· People and Communications Skills.

· Outgoing personality.

· Computer compatibility.

· Customer service attitude.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Work Location: One location

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