At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE ROLE

Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Executive Assistant for the CTO & CCAO is a key contributor to the mission by supporting the departments' executives and overall department operations.

WHERE YOU COME IN

As the Executive Assistant you will:

• Expert level written and verbal communication skills, including editing and grammatical skills.
• Provides a bridge for smooth communication between the CTO’s & CCAO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior leadership.
• Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Excellent verbal and written communication skills with strong attention to detail; ability to proofread and edit own work and the work of others.
• Ability to handle sensitive matters and maintain confidentiality is imperative.
• Savvy with technology, with ability to effectively learn and/or navigate key IT systems including Microsoft Office, MS Teams & Zoom.
• Possess excellent interpersonal skills and exceptional follow-through, with a strong “can do” attitude.
• Ability to interact with a variety of stakeholders in a positive, proactive and professional manner.
• Ability to troubleshoot a variety of issues, exercising good judgment and critical thinking skills.
• Strong organizational skills; ability to manage multiple projects and requests simultaneously while meeting deadlines and ensuring a quality work product.
• Self-motivated, highly adaptable to change, and able to work in a fast-paced environment. Must be able to maintain composure under pressure.
• Possess the drive and initiative to actively improve internal processes and systems, and to take on new challenges with limited supervision.

WHAT YOU’LL NEED

• Communicates directly and on behalf of CTO & CCAO with CEO, Board members, chapter CEOs, and organization staff.
• Completes a broad variety of administrative tasks including (but not limited to): managing active calendars and effectively coordinating meetings involving internal and external stakeholders; reconciling expense reports; composing, preparing and editing materials and presentations (including PowerPoint). Plans & coordinates travel plans & itineraries.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the VPs, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
• Acts as project manager and/or collaborates on a variety of special projects.
• Maintains key department documents including contact information lists and ensures that staff milestone recognitions are coordinated
• Responsibility for department meeting setup including rooms, A/V needs, or other special meeting needs. May require pre-read or agenda facilitation and notes-taking for key external or high-visibility meetings.
• Formal Board Committee Support
• Creates meeting calendars, prepares and distributes meeting notifications, and agenda materials, managing all correspondence around meeting execution.
• Writes and distributes minutes and maintains accuracy of committee minutes and attendance records.
• Position may require travel to organizational conferences and events.

WHAT WE OFFER

• Competitive compensation with annual incentive potential
• Comprehensive benefit package: Medical, Vision*, Dental*, Wellness
• Health Savings Account and Flexible Spending Account Options
• Short Term Disability*, Long Term Disability* and Life Insurance
• 401(k) Retirement Savings Plan
• 15 PTO days, 10 Sick Days, 11 Paid Holidays, 2 Volunteer Days, and 2 Personal Days accrued annually
• Maternity Leave
• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics.