Job description

Job Title: Dispensary Agent for Cannabis Dispensary

Location: 346 River St, Fitchburg Ma 01420

Introduction:

Looking to become a part of one of the fastest growing industries in the country? Our recreational cannabis retail store is located in Fitchburg, MA. We provide a wide variety of high-quality cannabis products and top-notch customer service. The Dispensary Agent position is responsible for selling marijuana in a Recreational Marijuana Dispensary. As the face of the company who interacts with customers throughout the day, we require excellent customer service skills, product knowledge and an upbeat. Must be eligible to receive an agent registration card.
Knowledge of the marijuana plant as well as the marijuana products we offer; like concentrates, edibles, topicals and flower is required. Flexible schedule is required.

Key Duties and Responsibilities:

- Set up the dispensary on a daily basis, by following opening duties checklist, and close down by following closing duties checklist.

- Greet customers with an enthusiastic and professional demeanor, and ascertain what each customer wants or needs. Spend time with each customer and listen to what they are saying before making any recommendations.

- Educate customers by explaining the effects of a sativa, an indica, or a hybrid and how different strains/types affect people differently.

- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

- Research the lineage of the strains as well as any new strains that are coming to our store.
Review our products daily and get to know them. Keep educating self in the industry, in order to provide the best customer service.

- Use our Point-of-Sale system to ensure transactions and all other relevant information is recorded and tracked accurately.

- Compute daily sales limits, sales prices, total purchases and receive and process cash or debit payment. Use computers, cash machine, cashless ATMs and point-of-sale (POS) terminals to complete sales transactions.

- Research and maintain accurate and up-to-date information on state and local laws pertaining to recreational marijuana and dispensing recreational marijuana.

- Maintain absolute confidentiality at all times.
- Respond to customer complaints and comments by following the proper chain of command and updating management or your team lead on business performance, new initiatives and other pertinent issues.

- Assist with product deliveries, product packaging, inventory management, inventory security, and cash security.

Employment Requirements:

- Valid driver’s license to prove you are at least 21 years of age.
- Must be able to submit and pass a full background criminal check.

- Job requires having dependable transportation, having excellent attendance, being reliable, responsible, and fulfilling job obligations. Ability to manage time and effectively prioritize.

- Courteous manner with customers and fellow staff members, customer service experience preferred. Job requires working or acting together as a member of a team for a common purpose or benefit. This includes strong communication skills and being a team player.

- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

- Consistency of actions, procedures, methods, principles, expectations, and outcomes.
- Professional and Customer Service oriented.
- Flexibility and ability to adapt to business needs.
- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Job requires a willingness to personally take on responsibilities and challenges.
- Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Ideally has knowledge of strains, genetics, edibles, and methods of ingestion.

Experience: Preferred at least 1 year in retail or 2 years in customer service

Please Note: The above description describes the general nature and level of work being performed by individuals assigned to this role. They do not necessarily encompass all the duties a budtender may be required to perform, as the Company retains the discretion to add or change duties of this position at any time.

The Healing Center is an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fitchburg, MA 01420: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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