Job description
Overview:
Responsibilities:
Qualifications:
Ability to lead a team
Exceptional Customer service Skills.
Ability to successfully negotiate.
Excellent multi-tasking ability and possess excellent time management skills.
Must be able to work flexible hours.
Prefer one year supervisory experience.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Purpose or Scope
To provide day to day supervision to the dispatch department.
Major Responsibilities
Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and relate to the Dispatch Manager.
Identify and respond to service issues in live day and report to the Dispatch Manager any concerns that need to be addressed with the Service Provider.
Adhere to written policies and procedures and report any discrepancies and procedures to the Dispatch Manager.
Provide counseling both verbal and written to employees when needed.
Consistently review employee performance and identify areas of strengths and weaknesses and develop an “action plan” with the Dispatch Manager to reward or prepare a training plan to increase the skill level of the employee.
Relay to the Dispatch Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day.
Work with the Dispatch Manager in recruiting potential new hires and be involved in the interview process.
Schedule all new hires to work with OJT and identify specific tasks and timelines.
Conduct a 60 day skill assessment for all new hires.
Other Duties as assigned.
Minimum Experience & Skills Required
1-3 years of previous dispatch experience
Ability to lead a team
Exceptional Customer service Skills.
Ability to successfully negotiate.
Excellent multi-tasking ability and possess excellent time management skills.
Must be able to work flexible hours.
Prefer one year supervisory experience.
Physical Requirements & Working Conditions
Able to sit prolonged hours, stress resilient, office type call center environment
California applicants: Please Click Here for CA Employee Privacy Policy.
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