Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman is currently accepting applications for the role of Data Analyst- Sales and Service Operations

Primary Responsibilities:

· Establish and validate data quality rules; including the development of data governance policies and procedures as well as establishing accountability measures

· Identify and help resolve data quality issues by completing audits, identifying data inconsistencies, identifying user gaps and training needs, and collaborating with partners

· Define data security requirements and own security functions including user audits, profile/permission audits, and validate in place security measures

· Promote the use of accepted data definitions, common reference data, and sound data usage practices through clear field help text and definitions and field mapping and data profile documentation exercises

· Provide scheduled and adhoc data analysis including win/loss reporting and insights, Salesforce case queue analysis, and proactively use available technologies to mine complex and voluminous data within Salesforce and serve up insights

· Provide data related project support including understanding new technologies impact to existing and future Salesforce, developing Salesforce business rules, and vetting any data related Salesforce updates

· Develop well-managed data solutions, tools, and capabilities to enable self-service frameworks, streamlined approaches, and appropriate automations to drive Salesforce utilization and efficiency

· Perform all other duties and special projects as assigned

Relevant Work Experience:

· 4+ years’ experience

· Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

· Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.

· Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

Education and/or Training:

· Bachelor’s degree in a Science, Technology, Engineering, Mathematics discipline or equivalent work experience

· Additional education, certifications, or other distinctions are a plus

· Knowledge or experience working with customer relationship management tools, business intelligence applications, and data visualization tools are preferred but not required

· Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, Visio, etc.)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people.

Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• CRM software: 1 year (Preferred)

Work Location: One location

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