Job description

Currently only hiring a Customer Success Manager within Massachusetts.

Customer Success Manager Software Sales

Criteria for Customer Success Manager Software Sales of Accounting Software

1. Preferred: Bachelor of Science in Accounting or Finance for Customer Success Manager Software Sales

2. You understand Accounting principles for Customer Success Manager Software Sales

2. Preferred: You’ve been a Customer Success Manager or Account Manager with a quota

3. You have been a Customer Success Manager Software Sales for ERP software; however, not required

4. You're naturally curious, love to learn, and enjoy helping others succeed

BrainSell is seeking a talented, results-oriented, and passionate individual to join our growing Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining solid relationships with existing customers, maintaining customer retention and customer satisfaction while uncovering opportunities to upsell and cross-sell our products and services to help our customers improve their business.

In addition:

• You’re fun and funny
• Possess strong written and verbal communication skills
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent team player and able to work under own initiative
• Ability to learn and adopt new technologies
• Strong critical thinking, analytic, and problem-solving abilities
• Well-organized with great attention to detail
• Proficiency with CRM solutions and a willingness to learn new technologies

This Job Is Ideal for Someone Who Is:

• Has experience as Customer Success Manager Software Sales
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $42,500.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Accounting experience?: 2 years (Preferred)
• Microsoft Office: 2 years (Required)
• Customer Success: 2 years (Preferred)

Work Location: Hybrid remote in Danvers, MA 01923

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