Job description

Work Location: Chandler, AZ (Hybrid Position)

Go one better, together.

We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Inc., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We’re a goal-oriented organization that’s firmly committed to creating opportunities for Team Members’ talents to shine and inspire the individuals around them so that we all win together.

At 3,100 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark?

HOW YOU MAKE AN IMPACT:
As a Customer Service Representative, you are a vital part of the Oregon Tool team and our customers. You are the primary support contact for providing customer service for domestic and/or international trade customers including retailers, distributors, and OEM accounts in the concrete cutting and finishing (CCF) market. You are responsible for proactively supporting the selling process from order to delivery and provide best in class customer service to our customers. You interact and coordinate the needs of our customers with the internal Oregon Tool organization (all locations), such as: product line, shipping, planning, accounts receivable, and logistics personnel.

THE DETAILS:

• Reports to CCF Customer Operations Manager
• Supports call center; receive and enter customer orders via phone, email, EDI or MRP requirements
• Provide timely communications and follow up to the customer on order status, availability, pricing, promotions, shipment information, credit issues, returns and any other service requirements to support the customer
• Work closely with managers on account activity and product line teams and planning to resolve schedule conflicts, new product introduction, and capacity/tooling issues
• Create and maintain customer master data, payment terms, transportation times and internal tracking documents
• Manage account disputes
• Verify and process contractual rebates, fines, and other deductions ensuring that Oregon Tool meets the terms of our contractual agreements
• Allocate product appropriately to support sales forecast
• Engage in promotional discussions and support marketing and sales initiatives
• Work with operations to support targets and other metrics
• Review practices and identify and implement ways to improve customer satisfaction

QUALIFICATIONS & SKILLS:

• 2+ years of experience working in business-to-business customer service role; utilizing a formal business system to enter orders, pricing, and maintenance of master data
• Accuracy, the ability to multi-task, detail oriented, good organizational skills
• Ability to work in a fast-paced environment and think on your feet to provide the best service to our customers
• Teamwork, flexibility, and a positive “can do” attitude are essential
• Take initiative, seek and act on opportunities to improve organization performance
• Ability to translate specific goals into action and follow through to achieve goals
• Demonstrate ability and willingness to learn; seek out development activities to improve skills and increase knowledge; learn from other team members and own mistakes
• Proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
• Multi language skills a plus
• You do not need to possess 100% of these qualities to be considered

AVAILABILITY:

• This is a hybrid role with initial training onsite. Must be available to work onsite as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration.

For individuals assigned and/or hired to work in Washington, Colorado, Nevada, California, New York, New Jersey, Rhode Island, and Connecticut, Oregon Tool is required by law to include a reasonable estimate of the compensation range for this role. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Oregon Tool, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,000 to $56,000.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service
• One paid Community Involvement Day available per calendar year
• Global company with small company feel
• Casual work attire

WHO WE ARE:

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law.

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.

Candidate Search in Phoenix, Tempe, Mesa, Gilbert areas

Job Type: Full-time

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: One location

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