Job description

ARE YOU READY TO WORK IN A FUN, FRIENDLY ENVIRONMENT?

COME JOIN US!

By offering exceptional health benefits, 401(k), paid time off, generous employee referral programs, bonus opportunities and relocation assistance, why look any further?

SUMMARY:

The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high quality customer satisfaction. Additionally, the customer service representative will answer any questions necessary and act as a liaison between the customer and operations team.

Sound like you? Apply today!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Answer inbound calls in a timely and professional manner, and give messages to recipient immediately if question cannot be answered
• Answer customer questions to the best of your ability
• Maintain a positive and professional attitude towards all customers at all times
• After greeting the customer over the phone, fill out the information sheet with personal and insurance information required. Enter information into system and send to respective shop.
• Schedule customer based on information entered into the systems, or contact the respective shop to alert team.
• Set up any tows called in by a customer and coordinate with respective shop
• Organize and maintain a company calendar to ensure that time is being used wisely.
• Schedule rental provider to make sure that they are prepared with the car at the ready
• Ability to stay calm and professional around customers in distress

QUALIFICATIONS:

• High school diploma, GED, or work equivalent required
• Strong attention to detail and willingness to learn
• Minimum of 2 years’ experience in a customer service-related role
• Experience in automotive industry is desired but not required
• Comfortable using computers

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hemlock, MI 48626: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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