Job description

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
We are looking for a Building Ambassador for our Integrated Facility Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
Role Purpose
The Building Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the
highest possible standards of engagement with our internal and external customers through all front-of-house and meeting &
event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of
presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings.
Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times
and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a
positive, memorable experience
Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
Receive, direct and relay telephone, email and other queries via front of house
Greet, assist and direct candidates/new hires/visitors and the general public appropriately
Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized
Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front
of house and meeting and event areas, with great attention to detail
Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables,
ensuring fine detail is captured
Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for
the identified meeting and event spaces
High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events enquiries
Work flexibly in different settings as part of a the team
Coordinate the daily updating of room booking displays in line with local/regional processes
Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail
and courier services, site inspections, and one-off or administrative tasks
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be / have:
Experience in reception, concierge or related field
Previous catering or hospitality experience is desirable
Excellent people skills and ability to interact with a wide range of client staff and demands
Previous experience of working within a high profile corporate environment
Facilities Management exposure would be beneficial
Fluency in English and local language
Strong PC literacy and proven ability to manage daily activities using various systems.
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both
written and verbal.
Ability to maintain professionalism at all times and be an ambassador of the team.
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the
globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition,
wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in
sights and imagine where JLL can take you...
Apply today at jll.com/careers.
JLL Privacy Statement
When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may
include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents
information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed
to you, and the links you click on.
For additional details please see JLL's Global Privacy Statement or our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!

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