Job description
Community Impact Manager
POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing, is seeking a creative, driven
Community Impact Manager to lead POAH Communities’ Community Impact efforts on site.
ROLES & RESPONSIBILITIES
Reporting to the VP, Community Impact/Strategic Partnerships, and working closely with property management and Community Impact teams, the Community Impact Manager will be responsible for developing and managing community engagement and impact strategy for Jackson Park Terrace families and the redevelopment effort and other POAH properties in the Chicagoland Region. The strategy will seek to create opportunity and empower residents in POAH Communities’ strategic outcome areas: housing stability, health, education, financial stability, employment, and community engagement.
- Develop, implement, and coordinate supportive service programming for the residents of the JPT community.
- Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
- Establish goals, track and measure progress; analyze and use resident and program data as the basis for continuous improvement
- Work collaboratively and creatively to develop relationships with a variety of non-profit organizations and public entities, including direct service organizations, community development groups, local colleges and universities, public officials and more
- Utilize relationships with organizations and public entities to develop programs, partnerships, referrals and creative opportunities for resident success.
- Identify leadership development capacity building opportunities and community engagement resources for all former JPT residents
- Ability to navigate in any community environment and support positive outcomes and new partnerships
- Identify promising programs or opportunities for youth and families throughout the Chicagoland area to match with JPT families housed in various neighborhoods around the city
- Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
- Develop strategy for engaging resident feedback and community input, including focus groups, community outreach events, engagement with local stakeholders in the Chicagoland area
- Complete a variety of reports and written documentation as required by Supervisor
- Coordinate among providers to help residents access services and supports
- Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
- Direct and prioritize the workload of subordinate employees when applicable
- Responsible for development and performance management of her/his staff
- Perform administration, conduct interviews, and make recommendations for new hires and/or replacement employees
- Complete other related tasks as assigned
REQUIREMENTS & QUALIFICATIONS
- Master’s Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
- At least four years of relevant experience required
- Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
- Familiarity with property management in affordable rental housing
- Possess strong ability to engage residents in group and/or one on one setting; ability to bridge connection between resident and appropriate resource
- Ability to manage data and conduct basic data analysis
- Possess strong oral and written communication skills
- Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
- Resourceful in solving problems and maximizing resources
- Basic proficiency in the use of computers including Word, Outlook and Excel
- Ability to work periodic overtime and flexible hours required, including weekends and evenings
HOW WE RECOGNIZE & REWARD YOU
At POAH Communities, we understand that compensation and benefits are important not only to our employees but to their families as well. We offer a wide variety of rewards and benefits to meet your needs including:
- Extensive Benefits package (i.e., Life Insurance, PPO Medical, Vision, Dental, 401(k) and AD&D)
- Medical & Dependent Care Flexible Spending Accounts
- Wellness Program
- NEW Paid Parental Leave Benefit
- Commute Expenses (parking & transit)
- Paid Time Off and Holidays
- Tuition Reimbursement
- Employee Referral Bonus Program
- Bereavement Leave
- Jury Duty Leave
Salary is competitive and commensurate with experience. POAH Communities is an equal opportunity employer, committed to diversity in the workforce. For more information, visit us at www.poahcommunities.com.
About POAH Communities
POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. (“POAH") family in 2001, and currently manages over 12,000 affordable housing apartments in Connecticut, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio and Rhode Island. POAH Communities has over 500 staff members and maintains offices in Kansas City, Boston, Cincinnati and Chicago.
POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. (“POAH") family in 2001, and currently manages over 12,000 affordable housing apartments in Connecticut, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio and Rhode Island. POAH Communities has over 500 staff members and maintains offices in Kansas City, Boston, Cincinnati and Chicago.
Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:
- Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
- Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
- Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
- Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
- Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
- Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.
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