Job description

Massage Envy Clinic Manager

Massage Envy is looking for out standing clinic manager!

• Full-Time

.Duties and Responsibilities:

Guest Experience: Ensures the Massage Envy clinic exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
Trains Associates to establish trust and build guest confidence by becoming experts in membership sales and products to reach their goals and produce desired results
Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.
Sales Leadership: Produces results consistent with monthly goals. Manages productive clinic shifts to ensure clinic meets and exceeds key performance objectives. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover by sharing all best practices.
Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
Celebrates positive Associate performance to identify performance opportunities for ongoing feedback and development. Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
Analyzes business reports, creates and executes Action Plans, in partnership with the Franchisee, to improve any results.
Talent Management: Recruit, interview, select, hire and retain the most qualified candidate.
Retains a talent pool and all open positions are filled immedately .
Coaches Associates for current and future career growth.
Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the clinic.
Maintains an open clinic environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
Motivates Associates to take action to achieve sales goals and drive positive results daily.
Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and the Corporate Office.
Communicates effectively with the Manager, Associates and peers, including the cascade of information necessary to manage the business.
Visual Management:Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
Implements all promotional and visual marketing moves as directed.
Ensures clinic is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
Maintains all brand visual and cleanliness standards.
Operational Management: Ensures compliance to company standards per the Clinic Operations Guide.
Ensures MT and Estys are properly licensed.
Manages and adjusts schedules and daily tasks to meet business goals.
Ensures all areas of the Clinic, including storage room and desk are neat, clean, organized and operating to company standard.
Follows all safety standards to ensure a safe work environment.
Meets or exceeds monthly budget targets for sales, cost of goods, labor, and administrative.
Other duties as assigned.
Knowledge and Skill Requirements: Understands the business of Massage Envy and is able to utilize Key Performance Indicators to drive positive business performance.
Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
Will have an open and flexible schedule
Ability to communicate effectively through written and verbal interactions.
Ability to learn and operate a POS system.
Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.

Job Type: Full-time

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Retail management: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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