Job description
Overview:
The Fairview Clinic - Elk River has 21 specialties and over 35 different providers! The staff at this location have a positive relationship, and we see this walking down the halls. This is a more rural site which allows for relationships to be built with patients as they come in to see you over the years. When working at M Health Fairview, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others . Responsibilities/Job Description:
We Fairview Health Services are looking for a dedicated Patient Registration to join the phenomenal team at our Elk River clinic. This role is approved for
80 hours every two weeks, and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; click here to learn more and get all the details!
The Fairview Clinic - Elk River has 21 specialties and over 35 different providers! The staff at this location have a positive relationship, and we see this walking down the halls. This is a more rural site which allows for relationships to be built with patients as they come in to see you over the years. When working at M Health Fairview, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others .
Our Patient Registration crew greets and welcomes patients into the clinic. The verify, register and schedule patients with accurately and efficiently. This includes verifying insurance and demographic information. This team also reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, and researches and facilitates patients questions and concerns.
Job Expectations:
- A strong ability to communicate with patients to verify insurance coverage, eligibility, contract group number, effective dates and coverage, accurate insurance, and billing address.
- Advises patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
- Monitors patient balances on patient accounts and alerts patients of outstanding balances to ensure appropriate financial arrangements.
- Actively participates in crafting and implementing improvements.
- Answers in-coming calls from patients or internal team members to assist with patient care when the need arises
- Schedules appointments for patients with specified clinician according to scheduling guidelines and availability actively trying to accommodate all involved
Preferred
- Completion of medical terminology course or equivalent experience and education preferred.
We find our top performers have the following skills: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient care with every interaction. Excellent public relations and communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement. Ability to accept change.
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