Open Until Filled. This is an exempt position and is for internal applicants only.

• High School Diploma or Equivalent
• Hospital laboratory billing and registration supervisor experience preferred
• Ability to follow written and oral directions
• Computer and typing skills required
• Demonstrates high level of personal and professional accountability and responsibility
• Self-directed and performs duties independently
• Ability to problem solve and apply critical thinking skills
• Must have the proven ability to maintain confidentiality
• Must demonstrate excellent customer service and communication skills
• Ability to effectively communicate and coordinate daily work flow to ensure department needs are met
• Must be flexible, dependable, and demonstrate the ability to adapt to change

Job Summary

The Client/Patient Service Supervisor administers and coordinates program within the framework of the established policies, performs tasks in a safe manner and in accordance with the safety and health programs, assists in training and maintenance of a safe workplace for employees.

Duties

• Initiate contacts with potential accounts
• Maintains contact with established accounts on a regular basis, either by phone or in person
• Stays informed about product lines, new tests, and the perpetual needs of the client
• Monitor and develop registration QA program
• Produce monthly report on registration info deficiencies from draw stations and propose corrective action when necessary
• Produce monthly registration error rate on all registration clerks and propose corrective action when necessary
• Reports to Administrative Lab Director all unusual and/or non-routine inquiries to ensure client satisfaction
• Maintain appropriate staffing for all billing and registration positions and make staffing recommendations
• Train or coordinate the training of all billing and registration staff
• Maintains a positive, client/patient focused attitude
• Investigates prolonged client service dissatisfaction for Administrative Lab Director and recommends a course of action
• Prepare schedules for all registration and billing staff
• Accounts for sick time, hiring, and disciplinary action when needed
• Maintains a good relationship with the Administrative Lab Director and Lab Supervisors
• Abides by Oroville Hospital Organizational Policies, Human Resources policies and union contract guidelines
• Performs or supervises all laboratory client billing and provides a monthly billing summary and collection recommendations when necessary
• Consults and advises Laboratory Director on denial management
• Performs other duties as assigned

Organizational Exectations

• Provides a positive and professional representation of the organization
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience
• Adheres to infection-control policies and protocols
• Participates in ongoing quality improvement activities
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards
• Complies with organizational and regulatory policies for handling confidential patient information
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements

Functional Demands

Semi- Sedentary: Sits and walks throughout workday

Generally lifting objects not more than 25 lbs. and/or carrying objects weighing 10 lbs.

Job Posted:

05/04/2023

Human Resources

530.712.2137

hrrecruiting@orohosp.com