Job description

High School diploma or equivalent
1 + years data center experience OR 1 + years of cabling experience OR 1+ year Information Technology / telecom industry experience or relevant education

Amazon Web Services (AWS) is looking for an Infrastructure Delivery Install Technician to join our growing team within infrastructure operations. Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management. This technician will also be involved with installation and troubleshooting of structured cabling, management of infrastructure inventory levels, physical installation of network and server racks and/or devices and management of data center services vendors. By applying to this position your application will be considered for all locations we hire for in Oregon. This includes, but is not limited to: OR (Boardman, Umatilla, Hermiston). This position requires the successful candidate report to a site location.

You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. You will launch cutting edge server technologies and solve diverse networking impairments. You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
NOTE: If applying for positions in Oregon (OR), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities
Partner with cable vendors to install, inspect and troubleshoot cabling
Installation and maintenance of copper and fiber cable infrastructure
Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
Ensure that the Data Center and vendor installations comply with all installation practices
Report current status via ticketing system, status reports, email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Exhibit quality workmanship on all work and maintain site cleanliness
Work with a partner to move integrated enterprise equipment from loading docks into planned positions
Manage, check and coordinate all materials to be delivered to site daily
Carry cell phone for communication, information, and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

All physical requirements are expected with reasonable accommodations:

Walk job sites in uneven terrain
Some regional travel may be required
Work safely at heights and from ladders
Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Data center experience
Industry standard certifications (BICSI, CompTIA, Cisco, etc.)
Working knowledge of Layer 1 troubleshooting
Knowledge of network cabling, optic types, and test equipment
Experience with medium to large, complex project scopes and ambiguous details within work environment
Understanding of server operating systems, Linux based troubleshooting such as firmware flashes, and bios configurations
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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