Title: Call Center Representative II - Call Center

Salary Range: $22 to $45

KNOWLEDGE & SKILLS:

• Government structure and process
• Office technologies
• Appropriate language usage
• Operation of computers and office equipment
• Perform basic mathematical calculations
• Customer accounting and collection operations
• Interpret, apply and explain codes, rules, regulations, policies and procedures
• Effective verbal and written communication
• Planning and organizing work
• Analyzing situations to develop a course of action
• Interacting respectfully and sensitively with individuals and groups to develop productive relationships and provide customer service
• Calculate bills, compute differences and explain complicated rate schedules
• Perform multiple tasks simultaneously, effectively, and efficiently
• Follow written and verbal directions
• Establish and maintain effective working relationships

Essential Duties and Responsibilities:

• Provide extraordinary experiences to many different existing customers.
• Effectively promote and sell product/services.
• Effectively overcome customer reluctance when applicable
• Read and communicate well in English
• Type/navigate mouse while holding a conversation
• Sit for long periods of time
• Navigate multiple computer systems
• Meet and exceed self-set sales goals