The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Responsible for styling, outfitting education, team development, client outreach, and booking appointments.

Customer Experience

• Influence: acts as a brand representative reflective of the company values
• Customer Connection: contributes to the service and selling culture in the store by developing authentic customer connections, offering expert styling advice and providing an individualized experience with product recommendations
• Store Technology: utilizes technology to provide a frictionless client experience and transact in the moment by upselling or sharing product not available in store; supports associate education, clienteling, and brand focuses through the use of technology

Leadership + Team Management

• Inspire & Motivate: inspires team through creativity, outfitting, and shared fate; drives the store by being positive, confident, respectful, and helpful to others
• Team Player: collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Sales Leader: partners with leadership team to mentor service and selling strategies to impact individual and monthly goals

Visual +Business Operations

• Operations and Visual Support: assists store leaders in maintaining a visually compelling store that is neat, clean and organized; supports weekly store objectives relating to customer service, outfitting, or styling
• Entrepreneurship: assesses BHLDN styling expectations looking for business driving opportunities for the store; takes smart risks with measurable results to maximize sales and impact customer experience
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Share Knowledge: participates in store communication and fit sessions; facilitates sharing of product knowledge, current trends, and personal styling priorities to inspire the staff and customer
• Provide Meaningful Feedback: provides store and departmental insight related to the customer experience and communicates to BHLDN leadership team; participates in district forums when applicable
• Client Connection: fosters ongoing relationships with clients through outreach and networking, appointment generation, service follow-up, and engagement through store events

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.