Job description

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

The ideal candidate for the Bank Card Fraud Detection Specialist position will have the skills and experience necessary to:

Responsible for monitoring various fraud detection queues and reports.
Analyzes and reviews trends and customer account activity to detect potential fraud situations.
Makes outbound calls to verify potential fraudulent activity.
Takes calls on fraud issues from both internal and external sources.
Investigates suspicious alerts.
Analysis information for close, open or block of cards if necessary.
Assist the investigation team as needed.
Prepares reports, monitors progress and watches for any developing problems.
Works with cardholders to verify legitimate usage and ensures that losses are minimized.
Other duties as assigned.

Qualifications

Typically requires a High School degree or Equivalent and 1+ years of bankcard or other directly related experience.
Limited use and/or application of basic principles, theories, and concepts.
Basic knowledge of credit and bank card products and operations, collections and customer service.
Fraud or investigative experience preferred.
Must have good decision making, prioritization, customer service, analytical, investigation and PC skills. \
Ability to work independently and meeting deadlines.

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products

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