Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance.

Serves as the primary client interface point for site operations Performs day-to-day business tasks that support commercial products. Maintains primary client relationship communication to improve client services and satisfaction. Leads a defined portfolio of clients.

Location: Cincinnati, OH

Essential Functions:

• Leads day-to-day activities of client accounts that are smaller in scope and revenue size. Serves as the primary contact for commercial customers; leads regular relationship calls.
• Facilitates business review meetings in partnership with Business Managers, meeting agendas, meeting minutes, and maintains all primary contact and primary team contact information. Leads engagement with the Customer Allegiance Survey (CAS) and maintains the CAS survey schedule.
• May be responsible for forecasting and demand planning for client resource allocation purposes in order to improve forecast accuracy of client portfolio.
• Creates and/or maintains results for commercial services. Initiates process for triggering invoicing to clients and adheres to financial practices, Supports Business Management Teams with profitability and pricing management.
• Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting company and client’s interests and image.
• Acts as client site representative, for service requests, and initial client customer concerns.
• Ensures contract compliance, facilitates capture for execution of additional services, and performs annual contract pricing.
• Ensures yearly maintenance of commercial products.
• Reviews and implements contract amendments (Change of Scope) for new work in accordance with the associated financial accountability limits.
• Contributes to identifying new sales/portfolio expansion opportunities within the site processes by working with Business Manager and Sales.

Education:

• Minimum education requirement: Bachelor’s degree in Science, Business or related field

Experience:

• At least three years of pharmaceutical industry and/or client interface experience, preferred.
• Background in business management or account management, preferred.

Equivalency:

• Equivalent combinations of education, training, and related work experience may be considered.

Competencies:

• Some understanding of project management principles is preferred.
• Knowledge of GMP and pharmaceutical industry is preferred.
• Previously held role in technical capacity or equivalent technical experience preferred.
• Strong interpersonal and communication skills.
• Negotiation skills.
• Well organized, and detail oriented.
• Leadership and conflict resolution skills preferred.
• Ability to prioritize multiple tasks across a portfolio of projects.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.