Summary:

The Assistant Manager will assist in the managing and direction in the daily operations and overall dining experience of the restaurant while following Ponte’s values and standards. To ensure quality of service, food & beverages are consistent and presented to exceed our guest’s expectations. Support management in protecting the assets of the company in cost controls, inventory, safety and sanitation. This task is to be handled in an efficient, friendly, courteous and professional manner resulting in a very high level of guest and associate satisfaction.

Compensation: $64,500 DOE

Schedule:

• Wednesday – Sunday at minimum based on business needs
• 2:30 PM - Close
• Weekends, Nights, Holidays,

Benefits:

• Medical, Vision, Dental Options
• 401K Matching
• Paid Time Off
• 2 Paid Holidays (Thanksgiving + Christmas) + 2 Floating Holidays

Essential Duties and Responsibilities:

• Assist in achieving sales goals by excellent customer service, providing quality food and beverage products in a hospitable dining environment.
• Understand and comply with all federal, state, county and municipal regulations pertaining to the health, safety and labor requirements of the associates and guests.
• Assist in the safety and sanitation regulations by county requirements are compliant, including environmental standards set by the winery.
• Assist with ongoing safety training and education to ensure the safety of guests and associates.
• Assist in interviewing, onboarding, training, mentoring, coaching and counseling all front of house associates to maintain proper standards of service and follow the winery culture.
• Monitor the quality of food and beverages to ensure guest satisfaction. Ensure food quality is consistent, appealing, and prepared according to the Chef’s specifications.
• Ensure guests are receiving a positive dining experience, interact with guest and is able to handle challenging guests’ situations.
• Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to company guidelines. Process end of night reports, reconcile monies, and input data on daily reports.
• Ensure required breaks and meal periods are being followed daily. Maintain daily work schedules, time & attendance; edits, payroll, labor reports and tip sheets.
• Assist in scheduling, labor controls and reports.
• Understand the winery closing procedures and be able to secure the property and set alarms.
• Report and complete incident/accident reports involving guests and associates.
• Regular attendance in conformance with the standards is essential to the successful performance of this position, including weekends and holidays.
• Due to the nature of the hospitality industry, you may be required to work varying schedules to reflect the business needs of the winery.

Knowledge, Skills, and Abilities:

• 3 years’ experience required in hospitality management.
• Any combination of experience, knowledge or training that provides the required knowledge, skills and abilities.
• Must have knowledge of food, beverages, wines, spirits, service standards and proper etiquette.
• Ability to provide direction to associates in a respectful manner.
• Exhibit integrity; honesty and truthfulness.
• Strive for excellence, attention to detail and continuous improvement.
• Monitor food safety and sanitation by health department standards.
• Superior guest interaction and skillfully handles challenging situations.
• Ability to make quick and sound decisions resulting in positive outcomes.
• Ability to operate procedures and programming in Micros and Open Table including daily operational functions in Microsoft word and Excel.
• Must be able to work outdoors in all weather conditions.
• All employees must maintain a neat, clean and well-groomed appearance. Maintain uniform standards as set forth by winery management.
• Outgoing and friendly personality, internal and external customer focused ability to manage multiple tasks using aggressive hospitality techniques ensuring a positive guest impression along with detailed standards of service.
• Ability to obtain a Riverside County food handlers’ card and an alcoholic beverage certification; L.E.A.D. or T.I.P.S.

Supportive Functions:

• Assist in seating, serving, bussing, expediting, food running and bartending as business requires to maintain a positive work environment through team work and positive motivation.
• Respond to guest’s inquiries regarding reservations, large parties and holidays.
• Process information with menu options and reservation requirements to complete booking.
• Process purchase orders for supplies and beverages, including end of month inventory.
• Ensure all assigned side work, cleaning and restocking is completed daily.
• Ensure all service equipment is in proper working order at all times, place work orders and/or service calls for required repairs and maintenance.