Job description
Overview:
Multi-State dental services company is seeking a talented Application Support manager. The successful candidate will be experienced in medium to large scale organization application support and have several years of personnel management experience. This is a working manager position that manages a small skilled team while also executing project tasks. The position will be based in our Dallas corporate office and is an on-site position only. Responsibilities:
This is generally an 8-5 position on-site position, but after hours or weekend work is occasionally required for updates and or service issues. Qualifications:
** We want to work with the best people, no matter their background. So if you’re passionate about learning new things, passionate about making people happy and keen to join our mission, you’ll fit right in. Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
Eligibility
MINTCORP
Application Support Manager
Multi-State dental services company is seeking a talented Application Support manager. The successful candidate will be experienced in medium to large scale organization application support and have several years of personnel management experience. This is a working manager position that manages a small skilled team while also executing project tasks. The position will be based in our Dallas corporate office and is an on-site position only.
Job Responsibilities Include
Production Application Support - Across the organization- Evaluation, Planning, and Implementation of new technologies
- Develop and maintain policies and SOP’s
- Analyze trends, report on challenges, respond and improve
- Identify areas for optimization and improvement
- Create and refine diagrams and supporting documentation
- Manage software-related projects and manage to deadlines
- Manage a small but skilled team of engineers - 3-5 in size.
- Managing a complex application infrastructure
- Full stack application support, including SAAS applications and integrations
- Manage and maintain integrations and integration points
- Manage and maintain access levels
- Plan, Manage, and Execute software updates
- Manage SAAS vendor relationships
- Incident management, analysis, and post incident remediation
- Evaluate, Plan, and Implement Automation technologies
- Manage our dental application suite + Data Warehouse + Interconnects
- Manage Scheduling Center call flows, lines
- Monitor and review service levels / SLA
This is generally an 8-5 position on-site position, but after hours or weekend work is occasionally required for updates and or service issues.
Job Requirements
5+ Years of experience - Application Support or Application Engineering- 2+ Years of Management Experience
- Proven track record of success
- Excellent communicator - written and verbal
- Degree in Computer Science, BCIS, or related field preferred
- Ability to multitask in a complex and fast paced environment
- Experience with monitoring platforms
- Ability to provide professional references
- Experience with highly available environments is a plus.
- Healthcare or HIPAA compliant service experience is a plus.
- Understands the SDLC
- Experience with mobile applications is helpful, but not required
- Direct experience with Dental or Medical technologies is helpful, but not required
- Direct experience with RingCentral+InContact is helpful, but not required
** We want to work with the best people, no matter their background. So if you’re passionate about learning new things, passionate about making people happy and keen to join our mission, you’ll fit right in. Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
Eligibility
- Eligible for employment in the U.S.
This role will give you the opportunity to:
- Choose your path to impact – we believe people are most empowered when they can act autonomously and responsibly. So rather than telling you what to do, you’ll work with Operations and HR to create a vision of your own. Of course, you can always gather feedback from smart, curious people across the Mint enterprise, but you’ll have the freedom to be creative and collaborative.
Direct Reports:
- HR
Disclaimer:
The preceding description is not designed to be a complete list of all duties and responsibilities required of the Director of Human Resources.
MINTCORP
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