Innovation * Opportunity * Work that Matters

Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for MNIT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. This position exists to serve our partners at the Minnesota Department of Transportation (DOT). MNIT DOT supports an agency with technology integrated into all areas of business – from business intelligence and solutions for providing critical transportation infrastructure across Minnesota to planning and operating a safe, efficient and reliable multimodal transportation system to connect people and markets across Minnesota.

Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT Services DOT.

Working Title: Application and Data Support Specialist
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services

• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/25/2023
• Closing Date: 05/10/2023
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Minnesota Department of Transportation (DOT)
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $29.83 - $49.03 / hourly; $62,285 - $102,374 / annually
• Job Class Option: Application
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

As the Application and Data Support Specialist, you will provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS) and custom-built per the priorities set by the supervisor. You will be responsible for collaborative application and data support in a matrixed environment and has IT service owners, process owners, process managers, architects, and IT team leads that provide direction for the connected IT services. In this position, you will communicate, coordinate, deliver and/or resolve simple to complex application and data support service tasks to ensure MnDOT applications are supported per the application’s service level agreement, support model, and to the satisfaction of the MnDOT business partner.

This position is currently eligible for full-time telework:

• Telework for Minnesota IT Services allows an employee to perform work from a remote telework location and anemployee may be required to be in the office based on business needs and other dependencies.
• Candidates residing outside of Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) require additional review prior to telework approval upon becoming a finalist.
• Candidates located in Minnesota, or a bordering state, do not require additional review.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

This position requires a minimum of three (3) years of experience in performing technical application support functions.

Experience must include the following:

• Experience using and applying the following technologies (PL-SQL, SQL, Data Integrations, Python, C#, .NET Framework, Java, Java Script, XML, APIs using REST/Restful Services, Crystal Reports) and proven ability to learn and apply additional or emerging technologies, applications, and data sets..
• Experience effectively and efficiently designing, creating, updating, and maintaining simple to complex SQL queries consisting of both tabular and spatial data used in applications, ETL processes, GIS products, reports, and data integrations.
• Experience designing, developing and maintaining data migration solutions to transform existing statewide bridge data into new schemas based on business requirements and needs.
• Demonstrated understanding of the Agile software development methodology.
• Proven ability to gather, elicit, and validate business requirements and provide solution improvement recommendations.
• Technical capabilities and skills to deliver complex technical solutions that meet business needs and follow MNIT standards.
• Ability to effectively provide technical end-to-end app and data support in a large, complex technology environment.
• Ability to effectively work with multiple IT services (applications, database, infrastructure, service desk, projects/program delivery, etc.).
• Ability to effectively serve as a technical liaison between business, IT, and third-party vendors/contractors.
• Ability to effectively work with contractors and vendors.
• Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements.
• Strong skills in time management (independent and team), including the ability to understand problems before delivering a solution in a complex environment.
• Strong skills in self-motivation, servant leadership, being a team player, being inclusive, developing rapport, networking, resolving conflict and negotiating diplomatically with others.
• Strong ability to communicate in an effective and tactful way. Able to translate technical information into plain language and vice versa.
• Strong ability to work with all levels of the organization, diverse audiences and perspectives, including business and technical stakeholders.

• A Master's degree in Information Technology or a related field substitutes for three years of experience, OR related Bachelor’s degree substitutes for two years of experience, OR related Associate’s substitutes for one year.

**Successful candidate must pass past-employer reference checks and a criminal history verification pr ior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Employment Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required records checks

Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US .

Preferred Qualifications

• Experience supporting transportation-related applications/systems, particularly related to Bridges, culverts, or other related topics and data sets.
• Experience developing solutions using Power Platform technologies such as Power Apps, Power Automate and Power BI.
• Experience developing solutions in Azure environments.
• High-level knowledge in GIS development and support.
• Thorough understanding of GIS technology, including GIS concepts, cartographic principles and data development practices.
• Thorough working knowledge of ESRI software, including programming skills and concepts.
• Ability to review, design and consult on GIS projects that have a spatial component and/or make, use or generate new GIS modeling, databases and applications; to ensure compatibility with existing data and systems, and to make the best use of GIS resources.
• Knowledge of MNIT’s services, standards and processes.
• Ability to effectively research new technologies.
• Ability to perform problem identification and requirements definition, needs assessment and business analysis.
• Strong skills in self-motivation, being a team player, being inclusive, developing rapport, networking, resolving conflict and negotiating diplomatically with others.
• Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements.
• Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees
• Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements.

How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3 - Application position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State Government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Delva Lilic at delva.lilic@state.mn.us or 651-201-2273.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Delva Lilic at delva.lilic@state.mn.us.

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.