Job description
Indiana Physical Therapy is hiring Central Schedulers! Central Schedulers are responsible for providing exceptional customer service and scheduling efficiencies through accurate data collection and entry. This is an excellent entry-level position that offers growth and advancement opportunities.
Hours:
Monday/Tuesday 11:00AM-7:00PM
Wednesday/Thursday/Friday 10:00AM-6:00PM
Primary Responsibilities include but not limited to:
- Schedule patient appointments for all clinics through inbound calls to our dedicated scheduling line. This includes utilizing assertive scheduling and rescheduling techniques to maximize therapists’ schedules while minimizing open, unscheduled time periods.
- Verify insurance information for new patient appointments and explain benefits to new patients via telephone.
- Submit, maintain, and track authorizations in the EMR system.
- Communicate effectively with the business office and all clinics, ensuring necessary information and data is shared. This includes retrieving emails and faxes and responding to requests timely and accurately.
Qualifications:
- Exceptional customer services skills
- Excellent verbal and written communication skills, operating with a high level of professionalism
- Understanding of insurance terminology and complete understanding of general office duties
- Proficient computer skills including Windows-based office technologies
- Excellent organizational, multi-tasking, and time management skills
Indiana Physical Therapy operates 21 outpatient orthopedic clinics in Indiana, including seven in Fort Wayne and one each in Angola, Auburn, Avon, Bluffton, Camby, Columbia City, Decatur, Elkhart, Goshen, Huntington, Indianapolis, Kendallville, Mishawaka, New Haven, and Warsaw.
Our Industrial Services and Athletic Training divisions also provide therapy and service options.
Our employees are our #1 resource. We value commitment and teamwork in a fun, family-like atmosphere.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
- Physical & Rehabilitation Medicine
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
COVID-19 considerations:
Vaccination required upon hire.
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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