Job description

Are you a driven, independent, self-starter who always strives to be number one with your customers?
Do you have a proven track record of fine attention to detail and getting a lot done?

Pella Corporation is looking for a talented Service Technician in the Jacksonville, FL, area. Must reside in the area. If you have been seeking a great work environment and are passionate about representing a well-respected product, then Pella Windows and Doors may be the place for you to apply your service expertise.
We offer:

• Quality engineered product solutions that are unmatched in the construction industry
• Competitive salary with opportunity to earn a great income
• Company vehicle to drive to commute from your home office to customer homes
• Full Benefits package including Medical, Dental, 401K and Profit Sharing plans
• Excellent Training programs and career development opportunities
• Reputation of the Pella Brand

Typical days involve:

• Completing service jobs on Pella products in the field - Replacing glass in windows or doors; Installing items such as window shades, blinds, muntins, screens, etc.
• Providing customers with helpful information on the care, operation and maintenance of their Pella products
• Generating and updating all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducting any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serve as a Customer Service Champion at all times
• Performing job site walk-thru’s and completing necessary paperwork, identifying items that need attention or correction prior to project finalization
• Loading your Service van with all necessary parts and equipment; Making sure your service van stays in safe, working order
• Completing service work orders and communicating any ongoing customer or product related issues with CSR’s
• Working safely!

As a Service Technician, you’ll need to be able to communicate effectively with customers and serve as a professional Pella representative on all job-sites assigned to you. You must be fully knowledgeable on window and door repair and service aspects of residential construction and have knowledge and experience to take and record accurate measurements when needed. You must be have technical expertise to perform job site inspection to assess conditions for repair and service. You must be familiar enough with computers to develop proficient knowledge of our service system to schedule and close events.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Must have High School Diploma or GED and dependable work history. AA or Technical degree preferred, 0-2 year’s field service experience, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Computer Skills: Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. OSC/OFS, PQM, OMS, etc.).

Communication Skills: Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills: Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

Work Environment: Work environment with this job includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Schedule:

• 10 hour shift

Experience:

• Window & Door Diagnostics: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations

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