Job description
A Holmes Lumber (a division of Carter Lumber) Window & Door Service Technician will perform various repairs to windows and doors under warranty. Knowledge of windows and doors including installation will be vital in this position’s success as well as, a strong commitment to customer service. A strong belief in the mission and goals of the company are necessary to this position.
Requirements to be Considered for the Position:
- Strong knowledge of building materials and tools
- Possess a strong work ethic and the ability to work under time constraints
- Possess strong math skills
- Ability to follow directions both written and verbal
- Ability to analyze and solve problems
- Valid drivers license, able to pass qualification to operate Carter pickup truck and van (no special license required for either)
- Pass all Carter Lumber employment requirements
- Ability to lift 50 lbs
- Ability to climb a ladder to heights up to 32’
- Good verbal and written communication skills
Responsibilities of the Position:
Repairs
Analyzes jobsite prior to beginning a job to ensure that quality repairs can be done. Repairs assigned warranty products using the appropriate tools. Conducts window and/or door performance tests. Create and supports a safe work environment on the job site to protect the interest of the company at all times.
Customer Service
Ensures that customers are treated with the utmost respect and given the highest quality of workmanship. This is accomplished through timely completion of the job, attention to detail, following the company’s code of conduct and the ability to react to problems and complaints in a patient and understanding manner.
Knowledge & Training
Responsible for acquiring the training needed to repair the product safely and efficiently. Responsible for becoming certified in the product/area that is being repaired to ensure that we are providing the best service to our customers.
Benefits Provided (full-time employees):
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Employer-matching 401(k) Plan
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