Job description

Job Overview
Do you love Alpena and love talking about it? Do people think you’ve had three cups of coffee already, when you haven’t even had your first sip of the day? Are you available to work select Tuesdays and Wednesdays this summer? If you answered YES to these questions, then we want to talk with you about joining the our team.

This summer, we will be welcoming hundreds of cruise ship guests to Alpena and Great Lakes Shore Excursions is seeking passionate, fun, and highly energetic people to assist with these cruise ship arrivals. Positions are part-time from 8 am - 4 pm on the following TUESDAYS & WEDNESDAYS: May 4, 10, 18, June 7, 15, July 5 and 13, and September 27 . We are hiring for the following positions:

• Tour Guides to follow planned itineraries and talking points in order to lead tours in a timely, witty and engaging fashion on specific topics. We are especially looking for Great Lakes enthusiasts, and naturalists for hikes and birding expeditions that we can train to lead great tours.
• Day-Of Staff to welcome passengers and provide support throughout the day to our tour guide staff at the dock. Day-Of Staff will help answer questions, problem solve, sign in guests, and ensure a smooth operation for passengers while visiting the port.

Job Responsibilities

• Applicants must be able to think on their feet, be flexible, have a wonderful sense of humor and a deep passion for the community.
• Communicate and interact well to foster and nurture personal relationships with all guests and community partners alike
• Provide accurate directions and recommendations to guests
• Learn key talking points, and actively seek out information and interesting facts to share with tour attendees
• Calm under pressure, not easily flustered, quick on your feet
• Complete post-tour duties such as providing a post-tour debrief to staff

Job Qualifications/Requirements

• Our ideal candidates will have a theater, PR, marketing or other presentation-based background. Previous experience in the tourism community is a plus but by no means required!
• Must have a very high-energy level. Whether you are applying to be a Tour Guide or a Day-Of Staff person, you will play a critical role in the impression of the city to guests.
• Ability to communicate and connect quickly with guests so that they feel they are part of something special.
• Have a natural sense of humor, ability to improvise, and make people feel at ease immediately.
• Enjoy working in a flexible environment with little to no direct supervision.
• Strong knowledge of the city’s history, tourist attractions, and how to navigate the city.
• Tour Guides must have an ability to memorize historical facts while also being able to adapt said script to the needs of each tour
• Must be able to be on your feet and walking constantly for 3 - 4 hours straight in various weather elements (sun, heat, cold, rain, snow)
• Must have a cell phone to communicate and a watch to stay on time.

Compensation
We pay a $20 hourly wage, plus you will receive guaranteed gratuities. Besides the cruise dates, you'll be paid for training and tour practice time.

TO APPLY

Please send a cover letter or resume that details the following:

1. Indicate which role(s) you are interested in (Tour Guide or Day-Of Staff). If interested in being a Tour Guide, indicate which topics you are best suited for (Great Lakes & Alpena history, naturalist / hiking / birding) and why.

2. Please confirm which of the following TUESDAYS & WEDNESDAYS you are available to work from 8 am - 4 pm: May 4, 10, 18, June 7, 15, July 5 and 13, and September 27

3. Include a creative explanation of why you’d make the perfect staff person to assist us with shore excursions in Alpena this summer.

Job Types: Part-time, Temporary

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Application Question(s):

• Please confirm which of the following TUESDAYS & WEDNESDAYS you are available to work from 8 am - 4 pm: May 4, 10, 18, June 7, 15, July 5 and 13, and September 27
• Please tell us why you’d make the perfect staff person to assist us with shore excursions this summer.
• Are you interested in being a Tour Guide or Day-Of Staff? If interested in being a Tour Guide, indicate which topics you are best suited for (Great Lakes & Alpena history, naturalist / hiking / birding) and why.

Work Location: One location

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