Job description

LinTech Global Inc. is looking to hiring a Help Desk Support Tier 1 to support the EPA in New York, New York. This role is partially remote requiring three days of onsite work a week.

Job Duties:

• Responsible for providing 1st tier support over the phone, by remote connection, or with walk-in clients, supporting our user community on government issued computer hardware, applications, and platforms
• Be the point of contact for incoming requests for support via phone or electronically
• Diagnose and resolve technical, hardware, and software issues
• Research questions using available resources
• Advise users on appropriate action and walk them through resolution when necessary
• Adhere to Help Desk metrics ensuring that SLA’s are met
• Follow Help Desk standard operating procedures
• Install various software packages and printer setups on Dell laptops
• Provide remote support using Bomgar or Teams
• Work with Active Directory with the following: (Account creating/deletion/activation/ deactivation)
• Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.)
• Reimage laptops Identify, redirect problems, and escalate urgent situations to the appropriate resources

Job Requirements:

• 1-2 years in a Help Desk environment with hands-on technical experience
• Proficient in Office 365
• Working knowledge of the fundamental operations of relevant software, hardware, and other equipment
• Knowledge of Microsoft Windows 10
• Knowledge of TCP/IP Knowledge
• Excellent customer service skills
• Knowledge of basic network troubleshooting
• Excellent oral and written communications
• Focus on ticket priority and meeting SLAs
• Most importantly, must be dependable, have a positive attitude, be a “team player”, and be able to manage multiple projects/issues simultaneously, be pro-active, maintain good records, and work well under pressure

Qualifications: Industry certifications preferred but not required.

Federal Requirements: This Federal Contract requires all individuals be US Citizens.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10007: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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