Under the direction of the Thrift Store Manager, or as delegated, performs the day-to-day operational duties of the HSSA Thrift Store, including customer service, cash handling, retail merchandising, sorting, pricing, merchandise displays, and facilities cleaning. Maintains excellent customer service relations between Store staff and the public-at-large, HSSA employees, and volunteers.

Essential Duties and Responsibilities:

• Represent the Humane Society of Southern Arizona in a professional, polite and enthusiastic manner.
• Provide welcoming service by greeting and assisting guests, and responding to guest inquiries and complaints to ensure excellent levels of customer service are maintained at all times.
• Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
• Enforce and maintain Store safety and cleanliness, and all health and security rules and procedures.

• Assist with the daily cash handling, credit card transactions, bookkeeping, opening and closing the store.
• Assist with Store merchandising, sorting, pricing, and inventory control.
• Refer all customer service complaints to the store manager to ensure that Best Practices are followed and maintained.
• Assist with acceptance of donations for store and ensure inkind forms are filled out.
• Assist with pick-up of donated items.
• Assist with all store operations.
• Perform customer service to the standards set forth in HSSA?s employee manual.
• May train and supervise volunteers for Thrift Store.
• Drive HSSA vehicle in performance of Thrift Store business.
• Perform other duties as assigned.

Working Conditions: Work is performed at retail space. Potential exposure to hazardous chemicals, sharp objects and zoonotic diseases during adoption events. Field conditions may be encountered. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching and working outdoors in differing climates.