Job description

Work Hours:

• Monday - Friday 8:15am - 4pm
• with a minimum of 2 pm shifts until 6pm, and
• a minimum of 2 Saturdays per month 8:15am - 12:15pm

Summary:

This position is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank.

Duties and Responsibilities:

• Receives retail and commercial deposits. Cashes checks, savings withdrawals and U.S. Savings Bonds; accepts loan payment and utility payments; makes cash advances; handles change orders; issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Examines documents for endorsements, and issues receipts as applicable.
• Recognizes situations where a hold is warranted to ensure collectability of funds.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking, and other account related issues.
• Resolves problems within given authority.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff, and customers.
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works toward branch goals to achieve or exceed branch growth potential.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
• Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Performs other duties as assigned by management.

Qualifications:

• High school diploma or (GED) required; and 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills.

Competencies:

• Communication Skills – Possesses effective communication skills: oral, written, listening
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Job Knowledge – Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures and materials.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grasonville, MD 21638: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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