Job description

Technology Service Technician:

A Technology Service Technician is required to diligently execute the Service Center duties described below. The position emphasizes skill sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician’s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Technology Service Technician focus is on resolving issues with software, computer hardware and peripherals. The Technology Service Technician must have multi-tasking skills, handling multiple trouble shooting and general service scenarios at the same time.

Customer Service & Relations:

• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
• Ability to conduct troubleshooting, diagnostics, and repairs in a manner that reflects an outstanding client experience and efficient, productive customer service.

Training and Support:

• Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
• Windows 10, 11
• Microsoft Office, 365, OneDrive and various Microsoft solutions.
• Advanced threat protection and detection.
• Attend all required technical training on Microsoft software and other platform solutions we implement, achieving certifications where required.

Accountability for Daily Operational Activities:

• Complete work orders in a timely manner with good communication to both the clients and Tech Manager
• Conduct service policies and procedures accurately
• Meet standards for communication, timeliness, and quality
• Maintain a clean and organized workspace environment
• Involve supervisors quickly when technical support problems are not getting resolved
• Be a positive support and help to staff team and management.
• Look for opportunities to better the company and the customer experience
• Assure the quality experience of our customers
• Protect the company against fraudulent and harmful activities
• Other duties as assigned

Required Skills, Abilities, and Knowledge:

• Understanding of computer hardware, laptop, desktop and virtual computers.
• Ability and willingness to learn new products and services in a timely manner
• Knowledgeable and willing to learn current and future technology and solutions

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 5x8
• Monday to Friday

Ability to commute/relocate:

• Tuscaloosa, AL 35401: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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