Position Summary:

• The jobholder is responsible for actively promoting to the USA and Canada regions Customers the Airbus initiatives to enhance the access, usage and support of Airbus Technical Data deliverables.
• The jobholder is responsible for providing to Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction.

This includes familiarization/ training to ensure efficient use of the Technical Data by Customers.

• The jobholder is responsible for acquiring customers feedback on Airbus Technical Data products, support and services in order to identify issues and/or subjects for continuous improvements

Primary Responsibilities:

[Description]: 60%

• Ensures regular communication towards operators promoting new digital initiatives
• Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
• Make sure, as first line Support, that the Technical Data queries from internal and external customers are answered correctly and in expedite manner.
• Support local Airbus teams with topics related to Technical Data

[Description]: 25%

• Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
• Acquires, analyses customers feedback needs and requirement for continuous improvements of products and services.

[Description]: 10%

• Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.

Additional Responsibilities:

Other duties as assigned: 5%

• Provides dedicated briefing on Technical Data products & services for sales support

Qualified Experience / Skills / Training:

Education:

• University degree

Experience:

• 3 years aviation experience
• Knowledge of aircraft maintenance operations, airline and Maintenance Repair & Overhaul (MRO) organizations

Licensure/Certifications:

• Licensed Aircraft Maintenance Engineer

Knowledge, Skills, Demonstrated Capabilities:

• Good presentation skills.
• Capability to understand customer needs in Customer Services business, preferably in the civil aeronautical field.
• Capability to cope with highly demanding environment.
• Tenacious and adaptable, have good coordination and relational skills with Head Quarter team.
• Willing to travel in the region and occasionally to Europe.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Excellent written and verbal level in English, Spanish could be a plus.

Travel Required:

• 50% Domestic and International
• Willing to travel in the region and occasionally to Europe.

Job Dimensions, Contributions to Success:

• Customer Satisfaction Improvement Program (target >70%)
• Revenues for Tech Data services and raw data policy as per catalogue or included in Services By Airbus

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.