Taxpayer Services Specialist II

Full Time
Frankfort, KY 40601
Posted
Job description
Advertisement Closes
4/19/2023 (8:00 PM EDT)
23-02955
Taxpayer Services Specialist II
Pay Grade
14
Salary
$40,603.68 - $60,513.60
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
Hiring Agency
Finance & Administration Cabinet | Department of Revenue
Location
501 High Street
Frankfort KY 40601 USA
Description
Are you interested in being part of a team that is dedicated in serving taxpayers and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.

The Office of Property Valuation has an opening for a Taxpayer Services Specialist II in the Division of State Valuation, Motor Vehicle Tax Section. We are seeking a highly motivated individual who has the ability to communicate clearly and concisely to elected officials, staff, and other managers.

As a Taxpayer Services Specialist II for the Commonwealth of Kentucky, you will provide direct technical assistance to PVAs and local officials to resolve tax matters.

Responsibilities include, but are not limited to:
  • Confer directly with taxpayers regarding adjustments, outstanding tax bills, or concerns.
  • Address situations and makes decisions on how to resolve a taxpayer concern about case resolution
  • Assist beginning level specialist, serves as a project leader for resolution of highly technical issues.
  • Verify and completes all facets of Taxpayer Registration.
  • Research tax laws, regulations, circulars and policies on one or all state taxes administered by the Department.
The successful candidate must possess clear communication skills to work with taxpayers in person or over the telephone and in writing, sometimes in confrontational situations.

Additional / Supplemental information:
  • Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
  • Must comply with all tax laws
  • Mostly at a desk using a computer and telephone
  • Some travel for training and education.
  • We offer opportunities for Flexible work schedules.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Must have four years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing.

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in tax records examination, tax administration, tax investigation, tax auditing, property appraisal, accounting, business administration, collections or a related field will substitute on a year- for-year basis. Current or prior military experience will substitute for the required college on a year for year basis. Prior military experience will only substitute if the individual received an honorable discharge, discharge under honorable conditions, or a general discharge.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): One year of the required experience must include providing direct technical assistance to taxpayers.
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Lindsey Brown at Lindsey.Brown@ky.gov or 502-564-7098.
An Equal Opportunity Employer M/F/D

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