• Ensure Tasting Rooms meet or exceed sales and payroll goals, utilizing effective communication, organization, and leadership skills.
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals. Problem-solve complex issues and manage time to execute multiple tasks and changing priorities.

• Hold a team of sales associates accountable to training initiatives, achieving goals, developing their knowledge of Company products, services, and programs, and ensure they are following policies and procedures.
• Recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business goals.
• Train and motivate all associates through on-going programs in sales, customer service and product knowledge, developing them to assume increased levels of responsibility.
• Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans.
• Act as a key example for associates, motivating and influencing them by example and actions to provide excellent customer service and deliver comprehensive knowledge of company products, services, and policies. Ensure team of Associates provide the same experience, in accordance with our brand and core values.
• Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation.

• Maintain a safe and healthy work environment and ensure ongoing safety and cleanliness training and awareness.
• Manage store-operating procedures in accordance with company guidelines, ensuring accurate inventory procedures and levels, opening, and closing procedures, money handling and cash control procedures, tracking and reporting of tasting room expenditures, etc.
• Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.
• Manage retail merchandise – including maintaining accurate and sufficient inventories, cost control, developing vendor relationships.
• Manage the preparation and service of food samples in accordance with health and cleanliness policies, maintaining food and supply inventories, ensuring cost control, etc.

• Develop relationships in the local business community and tourism industry to achieve sales goals.
• Create effective retail merchandise displays, etc - all with the goal of maximizing sales and achieving marketing initiatives.
• Work seamlessly with the Marketing department to ensure that Tasting Room staff are effectively delivering marketing initiatives and working to achieve goals, promote and execute events to expectations, and assist the marketing department in garnering content, and more.

• Ensure that sales associate effectively, appropriately, and accurately carry out the Company’s Customer Service policies and procedures.
• Procuring customer information and ensuring accuracy of that data is of utmost importance.
• Communicating with customers via phone and email to process reservations, orders and resolve issues is frequently required and the Tasting Room Manager must serve as a best example of Customer Service.
• Command a thorough understanding of the Company’s Wine and Case Club programs. Ensure associates sell these programs effectively and procure club information accurately. Adirondack Winery’s Club customers must be treated with the utmost care and respect and the Tasting Room Manager should foster these relationships with customers.

• Develop complete knowledge of Wine Direct POS to execute all functions on the POS as needed, in accordance with company policies and procedures.
• Effectively and efficiently utilize company software, computers, and technology as a tool to achieve company goals and adherence to procedures; analyze and track performance, etc. Develop technology troubleshooting skills and share that knowledge with all tasting room staff.
• Frequent use of Microsoft Excel is required for reporting of store metrics (KPIs), sales goals, inventory, ordering and more.

• Facilitate effective communication between General Manager, Tasting Room Staff, Headquarters staff, customers, and suppliers to achieve company marketing initiatives, adherence to company policies and procedures, and communication of customer service and operational issues.
• Must be prepared to work at the tasting room in a pinch when Tasting Room Associates fail to show up to work, or the Tasting Room is busier than expected.
• Adirondack Winery is a small business and as such, all employees must be prepared to jump in as needed on a variety of tasks with the well-being of the company as the goal.

• The ability to frequently lift, move and load cases of wine (approx. 35lbs), Must be able to remain in a stationary position for 50% of the time, sitting or standing. Constantly operate a computer and other office types of machinery such as calculator, copier, and printer.

• The ability to work in a retail setting with multiple people and/or distractions, with many customers and employees. THIS IS NOT A REMOTE POSITION. Must be able to maintain reliable transportation to get to and from work sites.

• A minimum of 40 hours per week is required, but more time will frequently be required to meet Company goals.
• We are open 7 days per week and 12 hours per day at peak season, so shift times will vary: covering weekends, nights, days, swing shifts, etc.
• Covering for staff members who “call out” on short notice is also required.
• Vacations longer than 5 days will be prohibited from June through September.

• Adirondack Winery’s Lake George Tasting Room at 285 Canada Street.
• Adirondack Winery’s Queensbury Tasting Room at 395 Big Bay Road.

Founded by lifelong lovers of the Adirondacks, Mike, and Sasha Pardy, Adirondack Winery is recognized as one of the most celebrated and acclaimed wineries in New York state. They offer over 30 fruit-infused and traditional varietal wines and their Tasting Rooms in Lake George, Bolton Landing, and Queensbury are frequently listed as top attractions to visit in the Lake George region. Adirondack Winery wines can be found in over 450 New York liquor stores and are available for purchase 24/7 at adkwinery.com. Adirondack Winery is also the presenter of the Adirondack Wine & Food Festival, held June 25th & 26th at Charles R. Wood Festival Commons in Lake George.MISSION STATEMENT At Adirondack Winery, our mission as a family-owned business is to provide our customers with delicious, award-winning, quality wines that are all hand-crafted locally. We provide an unparalleled selection of wines with something to satisfy every palate, from unique, fruit-infused wines to traditional white and red varietals and more! Whether you are reflecting on your experiences in the Adirondacks or reside in this beautiful region, our goal is for our guests to regard Adirondack Winery as the most memorable winery they have experienced and welcome our brand into their lifestyle. VALUE STATEMENTWe will accomplish our mission by adhering to the following values:Customer Relationships:We treat our customers as we would good friends, combining accurate, timely, dependable and exceptional customer service with a friendly rapport and welcoming atmosphere.Wine Experience:We invite our customers to join us in our journey through wine enjoyment, providing a wine tasting experience that is relaxing, fun and educational. We are proud that we foster many non-wine drinkers into wine learners and then wine lovers through this experience; Becoming as much a part of the customers' lives as they are of ours.Love Local:We aim to support our local area. We do this through sharing the beauty of the Adirondacks with visitors from all over via the local photography on our labels; by providing a wine experience that brings customers back to the region time and time again; and by donating to local charitable causes. We also do our best to source locally made foods and accessories to sell at our tasting rooms!Continuous Improvement:We are dedicated to the continuous growth and development of our people and business. We are consistently working to improve our wines and customer experience, as well as working to increase the availability and awareness of Adirondack Winery's products and services to the general public.Wine Making Passion:Adirondack Winery believes that great wine-making starts with a passion for wine. We have successfully translated our passion into a business we love and are proud of. We take pride in selecting the best ingredients and using a traditional, hands-on approach to wine making that is guided by our talented winemaker every step along the process. It is our dedication to quality and process that results in our outstanding, award-winning wines that can be enjoyed by everyone!Read more about Adirondack Winery's history at:https://www.adirondackwinery.com/About-Us