System Administrator for Tier 1 & 2 Support
Job description
The ideal candidate will have experience providing both Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution services, as well as the ability to communicate effectively with agency management and internal customers. They should be proficient in configuring and managing both UNIX and Windows operating systems, installing and loading operating system software, troubleshooting and maintaining system integrity, and configuring network components to improve reliability and performance.
The successful candidate will be committed to ensuring the reliable and efficient operation of our IT systems and always seeking to improve system performance and stability. If you are a skilled IT professional with a passion for problem-solving and a commitment to excellence, we encourage you to apply for this exciting opportunity.
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Configure and manage UNIX and Windows operating systems
- Experience in security principles and best practices conducting regular security assessments, implement security measures, and monitor compliance with security policies and regulations
- Experience with scripting languages such as PowerShell, Python, or Bash
- Knowledge of automation tools such as Ansible, Puppet, or Chef is preferred
- Knowledge of DevOps practices, including continuous integration and continuous deployment (CI/CD) pipelines to automate processes and streamline workflows
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Able to deploy, manage, and monitor cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
- Experience with database management systems such as Oracle, SQL Server, or MySQL. Able to install, configure, and manage databases effectively, as well as troubleshoot issues and optimize performance
- Demonstrated ability to install, configure, and manage big data platforms such as Hadoop, Spark, or Elasticsearch effectively and troubleshoot to optimize performance
- Demonstrated ability to configure and manage Software-defined Networking and Security (SDN/SDS) environments effectively to optimize performance
- Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Active TS/SCI with Full Scope Polygraph (Conditional Certification of Access (CCA) will not be accepted)
- Competitive Wages – This position’s annualized pay range is $100,000.00 to $150,000.00
- Medical, Dental, and Vision Premiums 100% Employer Paid for you and your dependents
- DeNOVO Paid Health Reimbursement Account (HRA) and the Lifestyle Spending Account (LSA)
- Short-Term & Long-Term Disability
- 401k with 6% Match
- Sign-On Bonuses for Critical Positions
- 11 Paid Federal Holidays
- 120 hours of Paid Time Off (PTO)
- Company Outings and Trips
- Tuition Reimbursement, Skillset Training, and New/Renewed Certification assistance
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