Job description
Manages call center overall performance. Monitors call center agent performance and efficiency. Manages staffing and adjusts for peak hours. Communicates with Nursing Supervisors to ensure SharePoint board is accurate. Ensures that call center agents schedule appointments following approved Provider templates. Ensures messages sent to Nurses are credible and have accurate information. Addresses complaints and works with team to find resolutions. Monitors and analyzes call center standard reporting and dashboards.
Minimum Education
High school Diploma or equivalent
Minimum Work Experience
• One year experience in office setting• Previous supervisory experience preferred.• Prior experience in a call center preferred.
Required Skills
Requires critical thinking skills, detail oriented with decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be customer service minded and have excellent communication skills.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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