Student Services Call Center - Temporary
Full Time
Oklahoma City, OK 73159
$12 - $16 an hour
Posted
Job description
Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.
Reports To Director, Student Success Advising What position(s) reports to this position?
None
Minimum Education/Experience
Some customer service experience.
Required Knowledge, Skills & Abilities
Ability to work flexible and evening hours.
Demonstrated positive human relations and communication skills.
Demonstrated ability to work well one-on-one with individuals.
Basic computer literacy.
Ability to problem-solve.
Physical Demands/Working Conditions
Demonstrated positive human relations and communication skills.
Demonstrated ability to work well one-on-one with individuals.
Basic computer literacy.
Ability to problem-solve.
1. GENERAL PHYSICAL REQUIREMENTS:
Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting.
Preferred Qualifications
Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting.
Call center experience.
Required Training Work Hours
Monday – Thursday 8 a.m. – 6 p.m.
Friday 8 a.m. – 5 p.m.
May be scheduled extended evening hours and/or weekends during heavy enrollment periods.
Department Office of Academic Advising Job Open Date 12/21/2022 Job Close Date 06/30/2023 Open Until Filled No HR Contact Jennifer Allenwood Special Instructions to Applicants
Friday 8 a.m. – 5 p.m.
May be scheduled extended evening hours and/or weekends during heavy enrollment periods.
Applicants are to thoroughly complete the online application and attach the following required documents: resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.
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