Do you love music? How about the arts and history? Located at the National Register historic site of the original 1969 Woodstock Festival, Bethel Woods Center for the Arts offers world-class concerts, festivals, and creative programs. Situated on over 900 acres of land in Sullivan County at a destination that attracts over 250,000 visitors per year, Bethel Woods is a premier employer in New York’s Hudson Valley/Catskills region - just 90 minutes from New York City. The cultural center includes a 16,000 capacity outdoor amphitheater; an award-winning Museum which interprets the legacy of the iconic site and the transformative decade of the 1960s; a Conservatory that houses our growing community and education programming; and several other spaces used for our festivals and holiday programming. Bethel Woods is a 501(c)(3) nonprofit cultural organization whose mission is to inspire, educate, and empower individuals through the arts.

The Staffing Operations Manager is responsible recruiting, training, scheduling and retaining volunteers and event staff, for a multifaceted venue. This position is responsible for managing a large workforce of dedicated volunteers and seasonal staff for The Museum at Bethel Woods, and all events at Bethel Woods. This individual will serve as the main day-to-day contact to our volunteers and seasonal event staff. Must possess strong communication, organization and people operation skills. Must be detail-oriented, wear many hats, go above and beyond, and work on many projects simultaneously. As a key member of the Operations team, this individual provides strong operational support to the department, including but not limited to, tasks and responsibilities relating to events, administration, office/clerical, and more.

Special Duties/Tasks

1. Responsible for managing and directing all processes relating to the organization’s event staffing needs, which includes both volunteer and seasonal staff workforces. These processes include but are not limited to: recruitment, interviewing, onboarding, training, retaining and scheduling personnel to meet the venue’s extensive staffing needs.

2. Responsible for developing staffing plans and scheduling for all events at the venue, i.e. Museum, concert and events, festivals, etc.\

3. Responsible for oversight, management and maintenance of When I Work and Better Impact scheduling software, including acting as interdepartmental liaison for implementation and utilization of the software.

4. Develop and implement recruitment efforts to ensure appropriate number of workforce are recruited and retained, including maintaining recruitment materials, hosting and attending job fairs, developing incentives, etc.

5. Oversight and execution of all volunteer and seasonal staff trainings for the venue.

6. Oversight and execution of multiple annual recognition events, personnel activities, celebrations and team building exercises, including but not limited to, post-season party, supervisor dinner, etc, and develop new ideas in this regard.

7. Consistently evaluate and maintain all personnel handbooks, policies, standards, etc for both volunteer and seasonal staff workforces.

8. Manages all communication including emails, phone contact, and face-to-face interaction between personnel and Bethel Woods.

9. Identify and implement additional ways of utilizing volunteers to increase engagement and commitment to Bethel Woods (committees, focus groups, etc.);

10. Get acquainted with volunteers and employees on an individual basis to effectively manage personalities and be able to respond appropriately to their requests, complaints or other issues that may arise.

11. Conduct needs assessments with various internal departments to determine annual requirements for volunteers and help identify new potential roles for volunteers, as well as coordinate with departments as their needs change and provide support as requested.

12. Assist with oversight of the Docent Program, working with the Docent Program Chairman and Museum Curator to train and certify new volunteers docents, as well as identify strong candidates for the Docent Program, perform drop-in’s on docent tours to assure quality standards, and coordinate tours for group visits and/or VIPs.

13. Maintain volunteer and staffing records.

14. Prepare annual volunteer budget, track expenditures and ensure they are within budget. Prepare hours and other statistical results, operational reports and present to management as directed.

15. Provide strong operational support to the department, including but not limited to, at Pavilion shows, concerts, events, festivals, as well as administrative support, event coordination, clerical, ordering of supplies, etc.

Special Requirements

• Must be an organized, goal-oriented, and creative professional with excellent interpersonal and communication skills.

• Must possess strong time management skills, with the ability to handle multiple projects with a variety of deadlines.

• Superior customer service skills and the ability to negotiate difficult customer service issues in a positive way.

• Position requires a flexible schedule and the ability to work evenings and weekends during concert season.

• Must have good working knowledge of Microsoft Office and its products (Word, Excel, PowerPoint).

• Must be able to lift up to 40 lbs.

• Experience working in an organization’s Volunteer program or human resources department strongly preferred, but not required.

To apply, please send an email to HR@BethelWoodsCenter.org with the subject line Staffing Operations Manager: [Your Last Name] with your resume and cover letter.