Job description

Lead Systems Analyst
The Lead Systems Analyst oversees the installation, configuration and maintenance of the organization's operating systems. This job approves information systems designs and ensures they are appropriate for users' needs and are consistent with the overall design of the organization's information systems architecture. This job manages large projects and is recognized as the Systems expert on the team that solves complex issues that arise.

Key Responsibilities and Duties

• Approves of system scope through existing knowledge and fact-finding that informs the development or modification of complex information systems. groups, aiming to improve business results.
• Oversees changes to existing system logic difficulties and documentation as necessary.
• Approves flow charts, models, and procedures and feasibility studies to design possible system solutions.
• Approves technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Evaluates all system constraints, implications and consequences of various proposed system changes.
• Creates procedures to solve complex problems that considers items such as computer equipment capacity and limitations, operating time, and form of desired results.
• Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
• Coaches and delegates work to lower level professionals.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Key Responsibilities

• Administration of Atlassian Suite (JIRA, JiraAlign, and Confluence)
• Continuously monitor, maintain and optimize performance of Atlassian tool
• Work closely with vendor in addressing any major upgrades, plug-ins and critical tickets
• Assist other teams with required modifications to permissions, workflows and add-ons
• Makes recommendations for solutions or improvements to current processes that can be accomplished through new technology or alternative uses of existing technology
• Evaluates the efficiency and effectiveness of application operations and troubleshooting problems

Required Skills

• 5 or more years of experience working as Admin on Atlassian Suite (JIRA, Confluence)
• 5 or more years of JIRA experience specifically around customizing workflows, fields, screens, permissions, notifications and issue type schemes
• Experience in Groovy
• Must have experience working on projects using Agile (Scrum, Kanban) methodologies

Desired Skills

• Experience in Python, Oracle, Postgres SQL
• Experience in Scaled Agile Framework and its implementation across trains
• Worked in a Dev team following Lean Agile Principles

Base Pay Range: $100,700/yr. - $167,800/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

For Applicants of Greenwood residing in Brazil (English), click here.

For Applicants of Greenwood residing in Brazil (Portuguese), click here.

For Applicants of Westchester residing in Brazil (English), click here.

For Applicants of Westchester residing in Brazil (Portuguese), click here.

Job Type: Full-time

Pay: $100,700.00 - $167,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Compensation package:

• Performance bonus

Experience level:

• 6 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28262: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Atlassian Suite (JIRA, Confluence) Administration: 5 years (Preferred)

Work Location: In person

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