Job description

Sustainability, plastic pollution, and climate change have never been more at the forefront of our world as they are today.

At Ranpak, sustainability has been in our DNA since our founding in 1972. Ranpak’s goal then was to create the first environmentally responsible system to protect products during shipment and today, our mission remains the same: To deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. The development and improvement of materials, technologies (such as automation) and total solution systems have earned Ranpak a reputation as an innovative leader in eCommerce and industrial supply chain solutions.

Ranpak’s customers span across a variety of industries including automotive parts, electronics, eCommerce, machinery and home goods. Our customers include Amazon, IKEA, Sephora, Misfit Market and BMW.

Ranpak’s corporate headquarters are in Concord Township, Ohio with European and Asia Pacific headquarters in Heerlen, the Netherlands and Singapore City, Singapore, respectively. Additionally, we are building a state of the art new facility in Shelton, CT. This position will be based out of the corporate headquarters in Concord Township, Ohio (about 30-40 minutes east of Cleveland, OH).

Ranpak Holdings Corp. is a New York Stock Exchange listed company (NYSE: PACK).

Summary

The Spare Parts Engineer processes, fulfills and monitors customers’ spare parts inquiries, quotations, orders, deliveries and invoices in a professional way that ensures delivery of spare parts in time and within budget while keeping the customers informed about the progress/status of their order. Provides technical advice as needed. The span of control is from receiving a customer inquiry until payment of the invoice. Also monitoring the spare part stock levels and inventory are part of the job as well as the technical advice to customers.

Responsibilities

• Fully accountable for the execution and advice of spare part orders and sending out order confirmations
• Responsible for preparing and timely submission of spare parts quotations
• Accountable for a correct, direct and frequent communication and follow up with customers
• Fully accountable for timely processing of all e-mails
• Fully accountable for sufficient stock levels of spare parts
• Responsible for the delivery of spare parts within agreed delivery times and within budget
• Timely acknowledgement of receipt of customers’ inquiries, quotations and orders
• Actively contribute to the professional and profitable service organization
• Constant monitoring of the parts department email account
• Send acknowledgements of receipt to customers
• Prepare and send spare parts quotations to customers
• Process and transfer customer purchase orders into the ERP system (SAP / LN)
• Send order confirmations and invoices to the customer
• Keep customers informed on the progress of their order and report delivery times as well as delays
• timely to the customers
• Check availability of parts in ERP and report deviations between stock and ERP to logistics
• Review and adjust pricing according to the Ranpak Automation pricing policy for spare parts
• Consult management for approval in case of deviations in pricing
• Always question customer’s warranty claim internally and validate with Field Service Supervisor and Contract Supervisor
• Work with Engineering in case of not existing parts in the ERP system
• Purchase (with the help of the purchasing department) missing parts according to Ranpak
• purchasing procedures
• Challenge cost prices and sourcing (supplier) and suggest alternatives in consultation with
• engineering and purchasing
• Transfer all required data to warehouse management (logistics) for shipment
• Provide weekly overviews of all pending quotations and orders including amount, value, shipped in
• time, delayed and other spare parts related data requested by management
• Monitor the stock levels based on projected annual sales and report and act on expected shortages
• to prevent out-of-stock

Required

• Service minded, administrative strong and commitment to follow procedures
• Technical background or affinity
• Good communications skills
• Experience of at least 3 years in selling technical parts
• Eagerness to optimize processes
• System knowledge: MS Office, SAP / Infor LN or other ERP system

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Shelton, CT 06484: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Customer service: 1 year (Preferred)
• Order fulfillment: 1 year (Preferred)

Work Location: Hybrid remote in Shelton, CT 06484

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