Job description
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
Job Description
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
Gathers and analyzes data to identify and solve complex problems
Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Communicates unusual and/or complex content in a clear manner; handle sensitive information
Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
Complies with all pertinent department/bank policies and procedures
Elevates issues that may result in foreclosure or repossession when necessary
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Job Requirements
2+ Years of related experience
Demonstrated strong phone skills to effectively work with customers
Negotiation experience with demonstrated positive outcomes
Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
Knowledge of and ability to explain wide variety of consumer loan products
Writing ability to clearly document calls
PC skills sufficiency
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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