Primary role:
This person in this role will be responsible for the development, maintenance, and operations of the ServiceNow platform for Duke University Health System and Duke University. The preferred candidate should be a skilled, experienced Developer and ideally have experience with ServiceNow operations, configuration, and customization. The preferred candidate should be experienced in working in a diverse development environment supporting an enterprise application. The preferred candidate would also have experience in Agile development methodologies.

Essential tasks/responsibilities:

• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
• Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support.
• Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters.
• Insight on functional and non-functional requirements related to technical delivery of the project.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
• Develop and document best practice approaches and reusable assets.
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
• Document and follow established processes for both Operational and Agile/Project development work.
• Perform system and application configuration and management.
• Provide customer support of tickets assigned to the ServiceNow team.
• Ensure smooth flow and support of high/critical tickets both during and after normal work hours.
• Troubleshoot and resolve hardware and software problems.
• Use SCRUM/Agile development methodologies
• Proven success in on development projects at an enterprise level
• Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, websites and systems integration projects.
• In addition to above, a ServiceNow Developer will:
  • Support all Agile/Scrum ceremonies including Grooming, Scrum, Release/Sprint planning, Demo and Retrospective etc. and follow-up on action items from these meetings.
  • Multi-tasking skills to effectively balance Releases and Maintenance activities, managing ticket queues and meetings
  • Conduct Analyses for the adoption of new ServiceNow modules
  • Serve as a resource for staff, fielding questions and educating on best practice.
  • Proactively apprise management of emerging technical issues that may require attention.
  • Keep abreast of IT industry trends and best practices.
  • Ensure compliance with set Policies, Procedures and Standards

Minimum Qualifications

Education:

• Bachelor's degree in a related field or four years of equivalent technical experience required.

Licensure/Certification:

• None required. Preferred certification in development technologies, as appropriate for the position.

Experience:

• Level 1 - No experience required beyond the minimum education (or equivalency) requirement.
• Level 2 - Two years of directly related experience is required.
• Level 3 - Four years of directly related experience is required.

Preferred Qualifications

Experience:
The preferred candidate will have up to five years of directly related IT experience and 2 years of ServiceNow experience.

• Service Oriented architecture and web services integration via REST preferred
• AJAX, JavaScript preferred
• XML, XSLT preferred
• Integration (interfacing) of enterprise software systems preferred
• UI/UX design, Angular JS, HTML, CSS, Bootstrap, JSON, JQuery preferred

The following certifications are strongly preferred:

• Agile / SCRUM experience, preferably acting in capacity as a SCRUM participant or SRUM master
• ITIL V3 Foundation Certification preferred
• ServiceNow System Administrator Certification preferred
• ServiceNow Implementation Specialist Certification preferred