Job description

Clean-O-Rama, New England's Leading distributor of Janitorial Equipment and Supplies, is looking for an experienced Service Writer to provide excellent customer service as it relates to equipment repairs and the parts department. The right candidate will have a strong level of experience in customer service, excellent communication and organizational skills and have proven experience in team building and employee management in a fast-paced environment. The ideal candidate should have experience running a successful service program, be able to thrive in a little chaos, properly hire, and manage people. The ideal candidate will be able to make daily decisions and maintain systems that are aligned to promoting customer satisfaction and employee safety. Strong and effective communication skills along with competency to execute areas of continued improvement are a must. This position reports to the COO.

Key Responsibilities include but are not limited to:

Providing outstanding customer service to all customers

Communicate and advise on next steps to both customers and assigned service techs regularly

Follow-up with customers daily regarding the status of their service needs

Manage the service technicians and parts department

Coordinate with warehouse staff, service techs, and customers on delivery of equipment as needed

Service order and parts order entry

Other responsibilities as assigned

Requirements:

3 to 5 years of customer service experience

3 to 5 years of proven service management or equivalent experience

3 to 5 years of solid management experience

1 to 2 years of training and development experience

Must possess excellent communications skills - written and verbal

General human resources competencies preferred

Must have a valid driver's license and be insurable under Clean-O-Rama insurance

Clean-O-Rama offers an excellent salary, benefits, and bonus structure. Please submit your resume and cover letter. No PHONE CALLS OR RECRUITERS PLEASE

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Gorham, ME 04038: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 3 years (Required)
• Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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